ADMINISTRATOR

NHS North East London; Billericay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare trust in the UK is seeking an Admin professional to support Respiratory, Epilepsy, and Parkinson's teams at Mayflower Community Hospital. This office-based role offers 33 flexible working hours per week. Responsibilities include managing appointments, maintaining electronic systems, and providing support to nursing teams, ensuring effective communication with clients. This position subjects to a probationary period and includes a High Cost Area Supplement based on the salary.

Qualifications

• Ability to work without supervision and address urgent situations.
• Proficient in managing workload and maintaining electronic filing systems.
• Ability to provide administrative support to nursing teams.

Responsibilities

• Provide administrative support to various teams at Mayflower Community Hospital.
• Manage and prioritize workload, and establish electronic filing systems.
• Process referrals and manage appointments with clinicians.

Skills

Systm One

Microsoft Office

Teams

Cisco Jabber

Effective communication

Job description

Overview

Admin role within Admin Hubs supporting Respiratory, Epilepsy, and Parkinsons teams at Mayflower Community Hospital. Office‑based, 33 hours per week across 5 days, with flexibility in working hours.

Responsibilities

• Work without supervision and ensure urgent situations are addressed swiftly.
• Provide administrative support to nursing teams and respond to enquiries via telephone, correspondence, and online channels within agreed time limits.
• Manage and prioritize workload, establish and maintain electronic filing systems and use Systm One, Microsoft Office, Teams, and Cisco Jabber.
• Prepare agendas, update action logs, take minutes at internal meetings, book meeting rooms, and liaise with representatives.
• Input generic data into organisational systems and in‑house records, receive and action queries promptly.
• Process referrals via telephone, email, and online, offer appointments with clinicians, cancel and amend appointments, and send email/SMS communications to patients.
• Order supplies, manage stock rotation, perform MEMS and other equipment audits, and create equipment/supply packs for nurses.
• Produce phase reporting for complaints and compliments, Power BI reporting of 18‑week waits, and health roster reporting on sickness.
• Book clinics and cover other Admin Hubs at various locations as required.
• Communicate effectively with a range of people on the telephone, recognizing barriers to communication.
• Ensure complex calls from anxious and distressed clients are passed to an appropriate person or escalated to senior staff.

Values 2025–2030

• We are kind.
• We are respectful.
• We work together with our communities.

Probationary Period

This post is subject to a probationary period.

High Cost Area Supplement

Outer London: 15% of the basic salary (minimum £4,313 to maximum £5,436 per annum pro rata for part‑time).

Fringe: 5% of the basic salary (minimum £1,192 to maximum £2,011 per annum pro rata for part‑time).

Sponsorship & AI Policy

While the Trust is a registered sponsor, it cannot offer sponsorship for all roles. Check eligibility under the UKVI points‑based system. High Cost Area Supplement is not included when calculating basic salary for sponsorship.

Acceptable use of AI during the recruitment process is documented in the attached guide.