Administrative Support Volunteer

Kingston Hospital NHS Trust; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare organization is seeking Admin Support volunteers to assist in various administrative tasks within the hospital. This role requires no prior experience, merely a committed, patient, and enthusiastic attitude. Volunteers will provide support with filing, data entry, and customer service, among other duties. Ideal candidates should be reliable and willing to engage in safeguarding practices. The role requires participation in mandatory assessments and training sessions.

Qualifications

• No previous experience required; commitment and reliability are essential.
• Ability to support administrative tasks such as data entry and customer service.
• Willingness to undertake a DBS check due to access to vulnerable individuals.

Responsibilities

• Assist with filing duties (both paper and electronic).
• Perform photocopying, data entry, and information retrieval.
• Meet and greet visitors/patients as needed.

Skills

Organized approach

Patience

Enthusiasm

Reliability

Job description

Overview

Admin Support volunteers help support the smooth running of hospital administration systems. This role is best suited to volunteers who enjoy an organised and systematic approach to tasks. No previous experience is required. We just need your commitment, patience, enthusiasm and reliability. Each volunteer supports a member of administrative staff or team who will guide you to the tasks they need help with.

Role responsibilities

This role varies dependent upon the location or department; however your role is likely to include tasks such as: filing duties (paper and electronic), photocopying, data entry, retrieving information (paper and electronic) and may include customer service duties such as meeting and greeting visitors/patients.

Essential information

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please note you will be given a 20-minute assessment on the week commencing either the 13th October or 20th October at Kingston Hospital. The mandatory training for this role will be on Tuesday 25th November 2025.

Please only apply if you are able to attend the above dates.

Please provide details for 2 references (one of which you have known for over 3 years). It is essential you provide an email address for each reference when submitting your application. You can provide a family friend but not a relative.

Please ensure to bring the below I.D documents to your assessment; otherwise we will not be able to proceed with your assessment on the day.

A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from Group One and two documents from Group Two.

Group One:

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card - EU only

Group Two:

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence - old-style paper licence (must be UK)
• Bank statement (UK/EEA) - less than 3 months old
• Utility bill - less than 3 months old (UK)
• Utility bill - 2nd Supplier - less than 3 months old
• Council Tax Statement - issued in the last 12 months
• Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months

NB: If you are aged 16–19 years, in full-time education and cannot provide two documents from Group 2, you may use one of the following options:

• Full UK birth certificate (A4 size original, not photocopy, containing mother and father's details)
• Letter from head teacher or college principal confirming you are a student and containing your name, current address and date of birth, plus either an official exam certificate in your name or a National Insurance number letter.

If you are unable to provide the above evidence, please call 0208 934 3620 / 2549

Please ensure that you have read the Role Profile attached below.

You will be contacted by the Volunteering Services Team via email. Please check your email account regularly.

Values and safeguarding

Kingston Hospital NHS Trust has four key values and volunteers are expected to share these values and demonstrate behaviours that support them:

• Caring - Displaying empathy, compassion, dignity and respect to patients, staff and volunteers.
• Safe - Make the safety of patients, staff and volunteers our prime concern as safety comes first
• Responsible - All staff and volunteers take responsibility for the hospital, its services and reputation
• Value Each Other - Value each others' contribution

Kingston Hospital NHS Trust is committed to safeguarding children and adults who are at risk of abuse. If the appointee to this post will have access to children or vulnerable adults, they will be required to undertake an Enhanced Disclosure Barring Service check. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties.

Applicant requirements

The postholder will have access to vulnerable people and as such this post is subject to Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Admin Support Volunteer (PDF, 785.3KB)
• Admin Support - Functional form (PDF, 196.0KB)