Admin Officer

Brook Street; Haverfordwest; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at Haverfordwest county court in Haverfordwest, SA61 2AX. The role is full time, temporary, 37 hours per week, with a pay rate of £13.25 per hour, assignment to March 2027 with possible extension.

You will handle hearing administration, provide clear support to users, follow complaints processes, update OPTIC and assist with jury service tasks, listing, and enforcement procedures.

Qualifications

• Strong customer service skills with clear communication.
• Ability to follow scripts and guidance for consistent information.
• Careful, detail-focused administration and data entry.
• Professional judgement under pressure.
• Cooperative mindset to support targets and standards.

Responsibilities

• Undertake administrative tasks to prepare for hearings and support activity.
• Provide clear support to users via face-to-face, telephone, and correspondence.
• Use scripts and knowledge articles to guide users to the right services.
• Follow complaints policies and assist through the process.
• Update OPTIC and maintain secure case file handling.
• Support jury service tasks including selection and attendance tracking.
• Assist with listing and scheduling and respond to urgent matters.
• Support enforcement procedures and produce basic reports.
• Contribute to health and safety operations under guidance.
• Identify risks relating to HMCTS buildings and inform SPoS.

Skills

Customer service

Communication

Attention to detail

Professional judgement

Team player

Job description

Admin Officer
Location: Haverfordwest county court, Haverfordwest, SA61 2AX
Working Days / Hours: 37 hours per week
Working Pattern: Full Time, Temporary position
Pay Rate: £13.25 per hour

Assignment length: Mar 2027 with possibility for extension

If you're someone who enjoys helping people through complex situations with clarity, calm and care, this is a brilliant opportunity to support justice in a customer-focused role. Our Client is hiring for a reputed client, where your communication and administration will directly make hearings and court processes run smoothly.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate, and support hearing activity
• Provide clear, consistent support to users and stakeholders via face-to-face, telephone (incoming/outbound), and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right services and provide specific information for their query
• Follow complaints policies and procedures, supporting users through the process and responding promptly to help prevent escalation
• Update OPTIC as required and maintain accurate, secure case file handling with compliance to retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations under team leader guidance (e.g., PEEPs, facility checks, issue logging and governance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

• Strong customer service skills with the ability to communicate clearly with people who may have specific or complex needs
• Confidence using scripts/knowledge guidance to provide accurate, consistent information
• A careful, detail-focused approach to administration, data entry, and secure information handling
• Professional judgement under pressure, with the ability to respond immediately where required
• A cooperative mindset-ready to support operational targets and maintain service standards

Additional information:

• Part of your role will include managing time-sensitive tasks across hearings, jury service, and court administration

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who mark all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.