Administrative Officer

NHS; Wallasey; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare trust is seeking an enthusiastic Administrative Officer to support Speech and Language and Dietetic Services. The role involves a range of administrative duties, demanding strong communication and IT skills, alongside providing caring support to local community members. The ideal candidate should be flexible, proactive, and capable of working under pressure, with training and ongoing support provided.

Qualifications

• NVQ Level 2 or GCSE Level Maths & English or equivalent experience.
• Previous experience of dealing with the public and taking telephone enquiries.
• Good oral & written communication skills with people from diverse backgrounds.

Responsibilities

• Handle a wide range of enquiries and perform call handling responsibilities.
• Assist with office administration including scanning, photocopying, and using clinical IT systems.
• Book home visit appointments and capture appointment details in data systems.

Skills

Good communication skills

Attention to detail

Organisational skills

Education

NVQ Level 2, GCSE Level Maths & English or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Wirral Community Health and Care NHS Foundation Trust

Administrative Officer

The closing date is 10 July 2025

We are looking for an enthusiastic, motivated, caring individual to support the administration of the Speech and Language and Dietetic Services in the delivery of high quality care to members of our local community with a clinical need for the services and interventions we deliver.

Main duties of the job

You will be required to undertake a wide range of clerical & administrative duties as part of a small friendly team. The post requires well developed interpersonal skills as you will be expected to liaise with patients, carers, clinical staff & outside agencies.

Ideally you will have previous experience in a healthcare environment, be a good communicator and have the ability to work unsupervised. Good IT skills are essential as the role will involve regular use of computer based clinical systems, although we will provide training and on-going support to the right candidate.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Job responsibilities

Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.

To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.

To take forward messages as appropriate.

Manage generic email address boxes.

Signpost service emails following service guidelines.

Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.

Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.

Person Specification

Qualifications & Training

• NVQ Level 2, GCSE Level Maths & English or equivalent experience
• Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Ability to input data accurately

Skills & Attributes

• Good oral & written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families
• Ability to work under pressure to meet tight deadlines
• Good organisational skills

Personal Qualities

• Proactive
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wirral Community Health and Care NHS Foundation Trust