Remote Administrative Officer

Betta Healthcare; Northampton; Remote; GBP 20,000 - 30,000; Part time

Job summary

Betta Healthcare, a leading provider of personalized care services in the UK, seeks a Part-Time Administrative Officer for a remote role involving client relations, administration, and digital marketing. This position offers flexibility in managing diverse responsibilities, along with opportunities for professional growth in a supportive healthcare environment. Ideal candidates should have strong communication skills, a background in administrative roles within healthcare, and a passion for supporting vulnerable individuals.

Benefits

Flexible remote work arrangement

Training and professional development opportunities

Collaborative and supportive team environment

Qualifications

• Proven administrative experience, preferably in health or social care.
• Experience handling confidential and sensitive information.

Responsibilities

• Manage client on-boarding processes and assessment scheduling.
• Serve as primary interface with clients and their families.
• Coordinate care plan documentation and updates.

Skills

Excellent written and verbal communication abilities

Interpersonal skills

Proficiency in Microsoft Office Suite

Digital marketing expertise

Strong administrative and organizational skills

Education

NVQ Level 2 or 3 in Business Administration or equivalent qualification

Job description

Betta Healthcare is a home care provider of high-quality, person-centered care services across the UK. We specialize in delivering complex care, nursing care, and live-in care in the home environment, supporting both adults and children with tailored care solutions that meet their individual needs.

Our mission is built on three core values:

• Caring - Our service users' needs are our main focus, providing truly person-centered care
• Accountable - Professional carers you can trust to always be there when needed
• Safe - Your safety is our top priority, with only trained professionals providing care

We work closely with individuals, families, healthcare professionals, and local authorities to create personalized care plans that enable people to live comfortably and safely in their own homes.

About the Role

We're seeking a dynamic Part-Time Administrative Officer to join our team in a remote capacity. Some travel will be required for client meetings, training sessions, and networking events. You should be willing to travel in and around Northamptonshire, Oxfordshire, Buckinghamshire and Becfordshire. This role is perfect for a self-motivated professional who thrives in a flexible work environment while maintaining strong client relationships.

Key Responsibilities

Client Relations & Administration:

• Manage client on-boarding processes and assessment scheduling
• Serve as point of contact by phone, email, and face-to-face
• Serve as primary interface with clients and their families, ensuring exceptional service delivery
• Coordinate with healthcare professionals, NHS trusts, and local authorities
• Handle service inquiries and maintain client communication logs
• Responsibility for opening and redirection of incoming and outgoing mail
• Conduct online research to support business operations
• Draft professional emails and handle business communications
• Support recruitment activities including candidate screening and interview coordination
• Maintain compliance records and assist with CQC documentation requirements

Healthcare Operations Support:

• Coordinate care plan documentation and updates
• Process staff certifications and training records
• Coordinate DBS checks: new applications, three-year renewals, and annual update-service submissions
• Handle referrals from healthcare professionals and social services
• Support staff scheduling and coordination
• Assist with safeguarding documentation and compliance requirements
• Take meeting minutes on request and produce clear written records

Business Development Support:

• Support tender applications and bid writing processes
• Research potential clients and contract opportunities
• Assist with proposal preparation and compliance documentation

Professional Development:

• Attend volunteer activities and community engagement events
• Participate in networking events and industry meetups
• Participate in required training sessions and professional development opportunities

Digital Marketing & Content Management:

• Collaborate with our Digital Marketing Consultant to plan and coordinate social media content across Facebook, LinkedIn, and Instagram
• Monitor social media channels and support engagement strategies under expert guidance
• Assist in creating compelling content and editing blog posts in partnership with marketing team
• Stay current with industry trends to develop relevant, timely social media posts with consultant input

What We're Looking For

• Excellent written and verbal communication abilities and interpersonal skills
• Proven administrative experience, preferably within a health or social care setting
• Experience handling confidential and sensitive information
• Professional and welcoming manner when dealing with clients and telephone inquiries
• Proven experience with Instagram, LinkedIn, and Facebook
• Blog writing and social media page management experience
• Professional email drafting and business communication skills
• Proficiency in Microsoft Office Suite and Google Workspace
• Strong administrative and organizational skills with attention to detail
• Ability to prioritize workload and meet deadlines
• Familiarity with healthcare services and industry knowledge
• Understanding of safeguarding, data protection, and confidentiality protocols
• Knowledge of DBS processes and compliance requirements
• Commitment to equality, diversity, and inclusion in the workplace

Ideal Candidate:

• Self-starter who excels in remote work environments
• Comfortable with travel for client meetings and training sessions
• Experience or willingness to learn digital systems for data entry and reporting
• Knowledge of tender application and bid writing processes
• Ability to take accurate minutes and produce clear written records
• Reliable, proactive, and able to work independently and as part of a team
• Ability to work on own initiative, manage, and prioritise a busy work schedule
• Willingness to complete mandatory training and maintain compliance
• Passion for digital marketing and client service
• Ability to balance multiple priorities and deadlines
• Experience working in a proactive and flexible way
• Applicants must have the legal right to work in the UK. Proof of eligibility will be required during the hiring process.

Desirable Qualifications:

• Experience in a care or support service environment
• NVQ Level 2 or 3 in Business Administration or equivalent qualification

Why Join Us?

Flexible remote work arrangement with flexible hours (discussed at interview)

Diverse role combining admin, marketing, healthcare operations and business development

Collaborative and supportive team environment

Meaningful work in healthcare supporting vulnerable individuals and families

Opportunity to support care and support delivery in the community

Ready to Apply?

If you're a communications professional looking for a varied, challenging role that combines administrative excellence with digital marketing creativity, we'd love to hear from you!

Please send your resume and a brief cover letter highlighting your relevant experience.

We are an equal opportunity employer committed to diversity and inclusion.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Home Health Care Services

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