Administrative Officer

Brook Street; Nottingham; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Qualifications

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Good attention to detail and the ability to maintain accurate records.
• The ability to work independently and as part of a team.
• Good organisational skills and the ability to manage workloads effectively.
• Previous experience handling telephone enquiries is desirable but not essential.

Responsibilities

• Handling enquiries from members of the public and providing accurate information and support.
• Responding to enquiries by telephone, email and other appropriate channels.
• Maintaining and updating records and administrative systems.
• Completing a range of administrative tasks accurately and efficiently.
• Supporting senior colleagues and contributing to the smooth running of the team.
• Following established processes and procedures.
• Ensuring information is recorded and maintained correctly.
• Providing a high standard of customer service at all times.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Teamwork

Job description

Job Title: Administrative Officer - Civil Service
Location: Embankment House, Electric Avenue, Nottingham, Nottinghamshire, NG80 1EH
Office/Hybrid/Remote: Office based for Training period. Hybrid after Training
Pay Rate: £13.25
Hours: 37 Hours per week, Monday to Friday, 9.00am to 5.00pm
Contract Length: 7 months with the possibility of an extension
Training: 2 weeks office based.
DBS: Basic DBS
Must Live within 1 hour of Office Location.

About the Role

We are currently recruiting for Administrative Officers to join a Civil Service team based in Nottingham.

This is an excellent opportunity for individuals with strong administrative and customer service skills who are looking to gain experience working within a government organisation.

As an Administrative Officer, you will provide essential administrative support, assist with enquiries and help ensure information and records are maintained accurately and efficiently.

Key Responsibilities

• Handling enquiries from members of the public and providing accurate information and support.
• Responding to enquiries by telephone, email and other appropriate channels.
• Maintaining and updating records and administrative systems.
• Completing a range of administrative tasks accurately and efficiently.
• Supporting senior colleagues and contributing to the smooth running of the team.
• Following established processes and procedures.
• Ensuring information is recorded and maintained correctly.
• Providing a high standard of customer service at all times.

About You

The successful candidates will have:

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Good attention to detail and the ability to maintain accurate records.
• The ability to work independently and as part of a team.
• Good organisational skills and the ability to manage workloads effectively.
• Previous experience handling telephone enquiries is desirable but not essential.
• A professional and positive approach to dealing with members of the public.

Training

You will receive two weeks of training in the office

You must be able to commit to attending the full two-week training period. No travel to other locations will be required for training.

Important Information

• Interviews will be conducted via Microsoft Teams.
• A CV will be required as part of the application process
• There is a possibility of the assignment being extended, subject to business requirements.
• This role is an office based role

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.