Administration Officer

Brook Street; York and North Yorkshire; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Armed Forces Covenant commitment

Guaranteed PSR interview

Disability Confident Leader

Job summary

Brook Street in York is recruiting an Administrative Officer to join a busy operational team. The role is office-based with potential future hybrid working and involves training weeks from 9:00am to 5:00pm, Monday to Friday, with shifts possible later and at weekends.

You will support a range of administrative tasks and customer interactions. Applicants should have strong organisational and communication skills, be accurate, and able to work independently or in a team.

Qualifications

• Strong customer service skills handling telephone and email enquiries.
• Excellent written and verbal communication.
• High level of organisation and ability to prioritise workloads.
• High accuracy and attention to detail.

Responsibilities

• Communicate clearly with internal and external stakeholders by phone and email.
• Respond to customer enquiries using approved guidance and knowledge systems.
• Maintain and update customer records and databases.
• Produce and issue documentation accurately and within timescales.
• Manage mailboxes and administrative workflows.
• Enter and validate data across systems.

Skills

Customer service

Communication

Organisation

Attention to detail

Independence/Teamwork

MS Office / Outlook / Word / Excel

Tools

Microsoft Office

Job description

Location: Foss House, 1-2 Peasholme Green, York, North Yorkshire, YO1 7PR Pay Rate: £13.47 per hour Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm for the first few weeks training and then must be able to work shifts which are between the hours of 8am and 7pm and will include weekends Contract Length: Until 31 March 2027 Clearance Required: Basic DBS- Provided by brookstreet

About the Role

We are recruiting for an Administrative Officer to join a busy operational team based in York. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills to support a range of important business activities. The role is primarily office-based, although hybrid working may be introduced in the future. Candidates should be flexible, as future shift patterns may include 8:00am to 4:00pm or 11:00am to 7:00pm, with occasional weekend working. Weekend shifts, if required, would be worked from home. Please note, successful candidates must have sufficient space at home to accommodate a work printer.

Key Responsibilities

• Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email.
• Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions.
• Maintain and update customer records and databases in line with policies and data protection requirements.
• Produce and issue documentation accurately and within agreed timescales.
• Manage shared and personal mailboxes, customer enquiries and administrative workflows.
• Enter, update and validate data across multiple systems.
• Monitor trackers and maintain quality standards across administrative processes.
• Support operational priorities and undertake additional tasks as required by management.
• Assist with critical response activities, including disease outbreak support where necessary.
• Identify opportunities to improve administrative efficiency and customer service.
• Share knowledge and best practice with colleagues and contribute to a collaborative team environment.

Essential Skills and Experience

• Strong customer service skills with the ability to handle telephone and email enquiries professionally.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise competing workloads.
• High level of accuracy and attention to detail.
• Competent user of Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work independently and as part of a team.
• Flexible, resilient and comfortable working in a fast-paced environment.

Desirable Skills and Experience

• Previous administrative or contact centre experience.
• Experience of using bespoke systems relating to licensing, surveillance, import/export processes or similar operational functions.
• Experience supporting operational, regulatory or compliance-based work.

Additional Information

• Ongoing training and support will be provided.
• No travel is required for training.
• No holidays should be booked during the first few weeks of employment.
• Potential extension beyond the initial contract period.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.