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Brook Street; Northampton; On-site; GBP 15,000 - 21,000; Full time

Job summary

This full-time, 9-month contract offers an hourly rate of £13.25, induction training, DBS clearance where required, and potential extension based on performance and client needs. A proactive, adaptable approach and strong customer focus are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Flexible and adaptable across teams and processes.
• Good IT skills, including Microsoft Office applications.
• Proactive, customer-focused approach with a can-do attitude.
• Full training provided over two weeks, no holidays during induction.
• Basic DBS clearance required (training provided).
• Overseas police check may be needed for those with extended UK absence.

Responsibilities

• Handle calls from the public, assisting with claims and queries.
• Maintain contact with court staff across processing sites nationwide.
• Resolve customer queries via multiple channels with accuracy and timeliness.
• Schedule appointments and communicate with customers by phone and email.
• Prepare routine correspondence and update in-house systems.
• Act as administrative liaison with internal and external contacts.
• Follow procedures and exercise independent judgment under supervision.

Skills

Positive attitude

Flexibility

Communication skills

IT skills

Microsoft Office

Customer-focused

Training provided

DBS clearance

Job description

Administrative Officer - Public Sector Opportunity in Northampton

Location: CNBC, 21-27 St Katherines Street, Northampton, NN1 2LH

Hourly Rate: £13.25 per hour

Working Hours: Full-time, Monday to Friday, 08:30am - 5:00pm (37 hours/week)

Contract Duration: Immediate start, initially 9 months with potential extension based on performance and client needs

Our client, a reputable government organisation, is seeking a proactive and adaptable Administrative Officer to join their team. This is a fantastic chance to gain valuable experience within the public sector, supporting vital services and working in a dynamic environment.

What you'll be doing:

• Handling calls from the public, providing assistance with claims and queries
• Maintaining regular contact with court staff across processing sites nationwide
• Resolving customer queries through various contact channels, ensuring accuracy and timeliness
• Scheduling appointments and communicating with customers via phone and email
• Preparing routine correspondence and updating in-house systems
• Acting as an administrative liaison with internal and external contacts
• Following set procedures, exercising independent judgment under supervision

What you'll bring:

• A positive attitude and a can-do approach, open to change and new challenges
• Flexibility to adapt across teams and processes, with a proactive mindset
• Strong communication skills, both verbal and written
• Good IT skills, including proficiency with Microsoft Office applications
• Ability to work efficiently in a fast-paced environment with a customer-focused approach
• Full training provided over two weeks, with no holidays during induction
• Basic DBS clearance required (training provided)
• Candidates who have spent over 6 months outside the UK in the last 3 years may need to provide an overseas police check

This is an excellent opportunity for those looking to develop their administrative skills within a supportive government setting. If you're organised, adaptable, and eager to contribute to important public services, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.