Administrative Coordinator - Hire Desk & Logistics

Sunbelt Rentals UK & Ireland; Exeter; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking an administrator to join the Exeter team, primarily supporting the hire desk and office administration. The role involves handling customer communications by phone, email and website requests, managing an order from enquiry to post‑hire feedback, and ensuring efficient depot operations.

The ideal candidate will have strong organisational and communication skills, a proactive approach, and experience in a similar environment.

Qualifications

• Previous admin and customer service experience.
• Strong communication and organisational skills.
• Good IT skills with MS Office (Excel/Outlook).
• Experience in hire or construction industry advantageous but not required.

Responsibilities

• Provide comprehensive office administration from enquiry to post‑hire feedback and maintain customer journey.
• Raise purchase orders for workshop and office, monitor stock levels and coordinate logistics.
• Arrange transport and ensure smooth day‑to‑day depot operations.
• Communicate with customers by phone, email and website requests; respond promptly.
• Proactively identify improvements to service quality and processes.

Skills

Admin skills

Customer service

Communication

Teamwork

Organisation

IT skills

Tools

MS Office

Job description

Sunbelt Rentals UK & Ireland is seeking an administrator to join the Exeter team, primarily supporting the hire desk and office administration. The role involves handling customer communications by phone, email and website requests, managing an order from enquiry to post‑hire feedback, and ensuring efficient depot operations.

The ideal candidate will have strong organisational and communication skills, a proactive approach, and experience in a similar environment.