Administrative Coordinator for Social Housing Repairs

Mears Group; Staines-upon-Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Volunteering Leave

Staff perks - Mears Rewards

Family friendly policies

Job summary

Mears Group is seeking a motivated Administrator to join the team in Staines/Ealing. The role supports the operational team with administration, accurate records, and excellent service to residents and clients.

It involves data entry, handling asbestos requests, and coordinating contractor schedules. Key qualifications include experience in administration, solid IT skills (Excel), and knowledge of building/repair operations.

Qualifications

• Previous experience in a similar administration or coordination role.
• Good IT skills, including intermediate Excel skills.
• Experience within social housing, repairs or property maintenance.
• Knowledge of the building/repairs trade.
• Good customer service and communication skills.
• GCSE Maths Grade C/4 or above, or equivalent numeracy skills.

Responsibilities

• Data entry on a daily basis to support operational teams.
• Dealing with asbestos requests and related admin tasks.
• Load and deliver specifications onto the system.
• Chase operatives to ensure job completion.
• Upload SOR codes to the systems.
• Respond to tenant and client emails promptly.
• Respond to contractors and manage diary allocations for contractors.
• Answer phone calls and manage daily queries.
• Diary allocation for the contractors

Skills

Data entry

Customer service

Administrative coordination

IT skills

Education

GCSE Maths

Tools

Excel

Job description

Mears Group is seeking a motivated Administrator to join the team in Staines/Ealing. The role supports the operational team with administration, accurate records, and excellent service to residents and clients.

It involves data entry, handling asbestos requests, and coordinating contractor schedules. Key qualifications include experience in administration, solid IT skills (Excel), and knowledge of building/repair operations.