Void Coordinator

A2dominion-Group; Staines-upon-Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Mears Fun Day

Volunteering Leave

Staff perks (Mears Rewards)

Job summary

A2Dominion Group is seeking a motivated Administrator to support our operations in Staines. This full-time, permanent role is 42.5 hours per week with a salary of up to £31,000 per annum.

The post involves data entry, coordinating with operatives and handling tenancy and contractor communications to ensure smooth service delivery. Successful candidates will have experience in administration within social housing or property maintenance, strong customer service, and GCSE Maths at grade C/4 or

Qualifications

• Previous experience in an administration or coordination role.
• Experience in social housing, repairs or property maintenance.
• Knowledge of building/repairs trade.
• Strong customer service and communication skills.
• entitlement to work in the UK; no sponsorship.

Responsibilities

• Data entry daily and accurate record keeping.
• Deal with Asbestos requests and supporting compliance tasks.
• Load and deliver specifications into the system.
• Chase operatives to ensure timely job completion.
• Upload SOR codes to the systems and update records.
• Respond to emails from tenants and clients promptly.
• Respond to contractors and coordinate diary allocations.

Skills

Data entry

Customer service

Communication skills

Education

GCSE Maths Grade C/4 or above

Job description

The following content displays a map of the jobs location - Staines

Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £31,000 per annum

About Us

Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 35,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow!

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team inStaines. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities & Criteria

• Will need to be doing data entry daily
• Dealing with Asbestos request
• Loading and delivering Specifications on to the system
• You will need to chase operatives to ensure jobs are being completed
• Uploading of SOR codes to the systems
• Responding to emails from tenants & client
• Responding to contractors
• Diary allocation for the contractors

Role Criteria:

• Previous experience in a similar administration or coordination role.
• Experience within social housing, repairs or property maintenance.
• Knowledge of the building/repairs trade.
• Good customer service and communication skills.
• GCSE Maths Grade C/4 or above, or equivalent numeracy skills.
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.