Void Coordinator

A2Dominion; Staines-upon-Thames; On-site; GBP 21,000 - 25,000; Full time

Job summary

Pyramid Plus South in Staines is seeking an Administrator to support the operational team, handling data entry, tenant and client communications, and coordinating contractors.

You will manage specifications uploads, chase operatives, and maintain accurate records to ensure timely repairs and maintenance across 23,500 homes.

Qualifications

• Previous experience in a similar administration or coordination role.
• Good IT skills, including intermediate Excel skills.
• Experience within social housing, repairs or property maintenance.
• Knowledge of the building/repairs trade.
• Good customer service and communication skills.
• GCSE Maths Grade C/4 or above, or equivalent numeracy skills.

Responsibilities

• Data entry and diary management on a daily basis.
• Deal with asbestos requests.
• Load and deliver specifications into the system.
• Chase operatives to ensure completion of jobs.
• Upload SOR codes to systems.
• Respond to emails from tenants and clients.
• Correspond with contractors.
• Allocate contractor diaries.

Skills

Data entry

IT skills

Excel

Customer service

Communication skills

Education

GCSE Maths Grade C/4 or above

Tools

Excel

Data management systems

Job description

About Us

Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 35,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow!

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Staines. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities & Criteria

Will need to be doing data entry daily

Dealing with Asbestos request

Loading and delivering Specifications on to the system

You will need to chase operatives to ensure jobs are being completed

Uploading of SOR codes to the systems

Responding to emails from tenants & client

Responding to contractors

Diary allocation for the contractors

Role Criteria:

Previous experience in a similar administration or coordination role.Good IT skills, including intermediate Excel skills.Experience within social housing, repairs or property maintenance.Knowledge of the building/repairs trade.Good customer service and communication skills.GCSE Maths Grade C/4 or above, or equivalent numeracy skills.