Administrative Coordinator, Client Services

Recovery Focus; Bradford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Birthday leave

Cycle to Work scheme

Free will writing service

Job summary

Waythrough is seeking an Administrator at our Bradford service to provide full administrative support ensuring efficient day-to-day operations. You will be the first point of contact for clients and visitors, manage appointments, handle data entry and reporting, and support quality standards across the service.

We offer 37 hours per week, a permanent contract, and a benefits package. Starting salary ranges from £25,878 to £28,454 per annum depending on experience and progression within the band.

Qualifications

• Essential NVQ 2 in business administration (or equivalent) or demonstrable related experience.
• Previous experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• Experience in cash handling, petty cash reconciliation and generic admin duties.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.

Responsibilities

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.

Skills

Customer service

Microsoft Office

Data entry

Administrative skills

Education

NVQ 2 in business administration (or equivalent)

Tools

Excel

Access

Theseus

Job description

Waythrough is seeking an Administrator at our Bradford service to provide full administrative support ensuring efficient day-to-day operations. You will be the first point of contact for clients and visitors, manage appointments, handle data entry and reporting, and support quality standards across the service.

We offer 37 hours per week, a permanent contract, and a benefits package. Starting salary ranges from £25,878 to £28,454 per annum depending on experience and progression within the band.