Administrative Assistant *pending AFC evaluation*

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking an administrative receptionist to support two busy outpatient reception windows, meeting and greeting patients, booking clinics and processing electronic referrals. You will ensure waiting time standards are met and manage appointment letters, using Careflow software with accuracy and attention to detail.

In this role you will also scan clinic results, collate referrals and notes, handle mail, update spreadsheets, and supervise new starters when required.

Qualifications

• Experience with Microsoft Office applications essential.
• Accurate data entry and adherence to guidance
• Ability to multi-task in a busy outpatient environment.

Responsibilities

• Attend two busy outpatient reception windows to greet patients and book clinics.
• Process electronic referrals, generate appointments and letters.
• Ensure waiting time standards are met with the Cardiac Investigations Manager and Business Manager.
• Scan clinic results into portal promptly and collate referrals and patient notes.
• Process incoming/outgoing mail and update Careflow software as part of day-to-day duties.
• Supervise new starters or cover staff within the department as required.
• Deliver reception, appointments and clinic prep in the absence of the Senior Administrative Assistant.
• Provide routine admin and reception support including answering calls and basic diary/data entry.

Skills

Administrative skills

Reception duties

Data entry

Attention to detail

Microsoft Office familiarity

Tools

Careflow

Microsoft Word

Microsoft Excel

Job description

Using own initiative on a daily basis and working with minimum supervision, you will be required to attend two busy outpatient reception windows providing a meet and greet reception service for inpatients arriving for diagnostics and outpatients attending diagnostic clinics. You will ensure clinics are fully booked, handling and processing electronic referrals for patients, generating appointments and appointment letters. You will ensure appropriate waiting time standards are met in conjunction with theCardiac Investigations Manager and Business Manager.

You will ensure results from clinic are scanned into portal in a timely manner, collate referrals and patient notes for clinic, process incoming and outgoing mail,update Careflow in a timely manner and ensure clinics are cashed up.

You will be responsible for the supervision of new starters or staff covering the department.

You will also be responsible for the delivery of the reception, appointments, and clinic prep workloadin the absence of the Senior Administrative Assistant., Duties of the role will include, but are not limited to, providing routine administrative and reception support, including covering reception areas, answering telephone enquiries, taking messages, basic diary support and data entry.

An important part of the role will involve supporting referral processing activities, including receiving referrals, entering referral information accurately onto electronic systems and ensuring records are kept up to date in line with service procedures. This will require the use of Careflow software as part of day-to-day duties. Training will be provided; however, accuracy, attention to detail and adherence to guidance are essential.

The role will include routine administrative tasks such as collating information, updating spreadsheets and maintaining basic records, therefore experience of Microsoft Office, particularly Word and Excel, is essential.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.