Operations Administrator - Fire & Security Services

Chubb Fire & Security Group; Blackburn; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Free Onsite Parking

Cycle to Work Scheme

Life Assurance (4 x Basic Salary)

Online GP

Health & Wellbeing Resources

Bravo scheme

Job summary

Chubb Fire & Security Group in Blackburn is seeking an experienced Administrator to join our office-based team on a permanent, full-time basis. You will support daily department operations, manage documentation, and liaise with engineers and customers to keep service delivery running smoothly.

The role requires strong IT skills with Microsoft Office, attention to detail, and a customer-focused mindset. We offer a competitive salary, pension, health benefits, 25 days holiday, and onsite parking.

Qualifications

• Experience in an administrative or customer service role.
• Excellent IT skills with MS Office suite (Word, Excel).
• Strong communication and teamwork abilities.

Responsibilities

• Log transactions accurately and promptly.
• Input engineer timesheet information weekly.
• Order uniforms and PPE for engineers as per procedures.
• Assist with maintenance lists, logs, and progress reports.
• Monitor unbilled work orders to meet SLA.
• Handle calls from engineers, customers, and colleagues and resolve issues.
• Maintain customer job files with complete, accurate history.

Skills

Administrative experience

Customer service

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Chubb Fire & Security Group in Blackburn is seeking an experienced Administrator to join our office-based team on a permanent, full-time basis. You will support daily department operations, manage documentation, and liaise with engineers and customers to keep service delivery running smoothly.

The role requires strong IT skills with Microsoft Office, attention to detail, and a customer-focused mindset. We offer a competitive salary, pension, health benefits, 25 days holiday, and onsite parking.