Administrator

0804 Chubb Fire & Security Ltd; Guide; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension (5% matched)

Free Onsite Parking

Liftshare Community

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Life Assurance (4 x Basic Salary)

Central Benefits Platform discounts

Free Mortgage Advice

Bravo incentive scheme

Online GP Health & Wellbeing Resources

Job summary

0804 Chubb Fire & Security Ltd is seeking an Administrator to join the Blackburn team on a permanent, full-time basis. You will support day-to-day department operations for Fire or Security Install/Service, handling transactions, timesheets, PPE ordering, and customer data with accuracy.

The role requires strong IT skills, MS Office experience, excellent communication, and a dedicated customer-service mindset. Office-based hours are 9am–5pm, Mon–Fri, with a focus on service excellence.

Qualifications

• Experience in administrative or customer service roles.
• Strong IT skills and proficiency with Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High level of accuracy and attention to detail.
• Team player.

Responsibilities

• Ensure all transactions are logged accurately and in a timely manner and highlight any outstanding requirements.
• Input engineer timesheet information on a weekly basis in line with set timescales and processes.
• Ordering of uniforms and personal protective equipment for Engineers, in line with relevant procedures.
• Assist with the production of engineer routine maintenance lists, cancelled jobs, logs and report on progress as necessary.
• Monitor unbilled work orders to meet SLA.
• To follow supply-chain processes and help ensure equipment is ordered, delivered and logged as appropriate, and highlight any outstanding requirements.
• To take calls from Engineers, Customers and Colleagues (as appropriate) and to assist in the resolution of any issues or concerns.
• To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.

Skills

Customer service

IT knowledge

Microsoft Office

Communication skills

Teamwork

Attention to detail

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

Looking for an opportunity within a business that offer a genuine ‘people first’ culture? Here at Chubb Fire and Security (part of the APi group), we are looking to for experienced Administrators to join our high performing team based in Blackburn (BB1 2PR) on a permanent, full time basis Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people. People are at the heart of everything we do, and your well‑being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people‑first company in the world. We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

What We Can Offer You

SALARY: Between £25K - £27K per annum (depending on experience)

• 25 days holiday, plus bank holidays
• Company Pension (5% matched)
• Free Onsite Parking
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Online GP Health & Wellbeing Resources

What you’ll be doing as Administrator

This role will see you assisting with the day to day running of the relevant department (Fire or Security Install, & Fire or Security Service)

Responsibilities will include:

• Ensure all transactions are logged accurately and in a timely manner and highlight any outstanding requirements
• Input engineer timesheet information on a weekly basis in line with set timescales and processes.
• Ordering of uniforms and personal protective equipment for Engineers, in line with relevant procedures.
• Assist with the production of engineer routine maintenance lists, cancelled jobs, logs and report on progress as necessary.
• Monitor unbilled work orders to meet SLA.
• To follow supply-chain processes and help ensure equipment is ordered, delivered and logged as appropriate, and highlight any outstanding requirements.
• To take calls from Engineers, Customers and Colleagues (as appropriate) and to assist in the resolution of any issues or concerns.
• To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.

Working Hours

37.5 Hours Per Week | Mon-Fri | 9am – 5pm | Fully Office Based

What we would like you to bring to the role

The ideal candidate will have previous demonstrated experience in an administrative or customer service focused role, ideally from a service background

• Be passionate about the customer, working consistently to provide a high level of service to both internal and external customers.
• Possess high levels of drive, motivation and commitment with the ability to work under pressure.
• Have strong working IT Knowledge, and experience using the Microsoft Suite of products e.g. Word and Excel
• Good people and communication skills, able to explain situations clearly, both verbally and written.
• Works well as part of a team, supporting colleagues and helping out willingly when required.
• High levels of accuracy and attention to detail.

Join us and become part of a team committed to building great leaders. It all starts with you!

Equal Opportunities and DEI

Chubb Fire and Security is an equal opportunities employer.

Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.

At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.

By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Additional Information About Us

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB

When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.

#LI-CO1