Administrative Assistant — Customer-Focused Support

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 27,000 - 29,000; Full time

Job summary

We Manage Jobs is seeking an Administrative Assistant to join our Corporate Services Division in Wolverhampton. This permanent role is 37 hours per week and focuses on providing administration support across teams, delivering an excellent customer experience and helping the service run smoothly.

You will handle note taking, records, respond to enquiries, work to deadlines, and aim for high customer satisfaction with a frontline, professional approach.

Qualifications

• Deliver excellent, empathetic customer service in challenging situations.
• Demonstrate resilience, strong communication, and calm professionalism.
• Work flexibly to support service delivery across all sections.
• Show willingness to learn and develop in the role.

Responsibilities

• Assist in providing a full range of administration and support services for day-to-day operations.
• Be an active team member ensuring delivery of service aims and objectives.
• Provide admin support including note taking, records management and handling customer enquiries.
• Deliver high levels of customer satisfaction with a front-line service.
• Work to timescales and deadlines to meet performance indicators.

Skills

Customer service

Strong communication

Resilience

Professional manner

Job description

We Manage Jobs is seeking an Administrative Assistant to join our Corporate Services Division in Wolverhampton. This permanent role is 37 hours per week and focuses on providing administration support across teams, delivering an excellent customer experience and helping the service run smoothly.

You will handle note taking, records, respond to enquiries, work to deadlines, and aim for high customer satisfaction with a frontline, professional approach.