Business Support Administrator

Adecco; Wolverhampton; On-site; GBP 26,000 - 29,000; Full time

Job summary

City of Wolverhampton Council is seeking a skilled Business Support Administrator to join the Families team. Based at City Archives, Wolverhampton, you will provide essential admin and financial support, ensuring services run smoothly while upholding outstanding customer service.

The post requires experience in administration, strong organisation, and adept MS Office skills, with a proactive, independent work style and teamwork across departments.

Qualifications

• Previous Business Support / Administration experience
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience managing confidential information accurately and professionally
• The ability to prioritise workloads and work effectively in a fast-paced environment
• Minute-taking experience is desirable

Responsibilities

• Providing comprehensive administrative support to the Families Directorate
• Acting as a first point of contact for internal and external enquiries
• Organising, attending, and supporting meetings, including taking minutes and distributing actions
• Managing diaries, scheduling meetings, and coordinating events and conferences
• Processing financial transactions and supporting budget administration
• Ordering goods, equipment, and resources in line with Council procedures
• Managing incoming and outgoing correspondence, including email inboxes and post
• Supporting recruitment and interview processes, including preparing interview packs and correspondence
• Monitoring and managing Freedom of Information requests within required timescales
• Preparing professional documents, reports, presentations, and training materials
• Maintaining accurate records and updating service databases
• Supporting Health & Safety requirements within Families Directorate buildings
• Working collaboratively with colleagues, managers, and partner agencies to ensure effective service delivery

Skills

Organisational skills

Time management

Communication

Customer service

Minute-taking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Business Support Administrator - Families

Location: City Archives, Wolverhampton (Office Based)

Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm

Pay Rate: £13.69 per hour

Contract: Up to 4 months initially, with potential for extension subject to service requirements

Reporting to: Business Support Team Leader

Grade: 4

Subject to DBS checks

About the Role

City of Wolverhampton Council is seeking an experienced Business Support Administrator to join the Families team. This is an excellent opportunity for a highly organised and proactive administrator to provide essential support across a busy service area.

The successful candidate will play a key role in delivering high-quality administrative and financial support, ensuring services operate efficiently and effectively while maintaining excellent customer service standards.

Key Responsibilities

• Providing comprehensive administrative support to the Families Directorate.


• Acting as a first point of contact for internal and external enquiries.


• Organising, attending, and supporting meetings, including taking minutes and distributing actions.


• Managing diaries, scheduling meetings, and coordinating events and conferences.


• Processing financial transactions and supporting budget administration.


• Ordering goods, equipment, and resources in line with Council procedures.


• Managing incoming and outgoing correspondence, including email inboxes and post.


• Supporting recruitment and interview processes, including preparing interview packs and correspondence.


• Monitoring and managing Freedom of Information requests within required timescales.


• Preparing professional documents, reports, presentations, and training materials.


• Maintaining accurate records and updating service databases.


• Supporting Health & Safety requirements within Families Directorate buildings.


• Working collaboratively with colleagues, managers, and partner agencies to ensure effective service delivery.

Essential Requirements

• Previous Business Support / Administration experience


• Strong organisational and time management skills


• Excellent communication and customer service skills


• Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint


• Experience managing confidential information accurately and professionally


• The ability to prioritise workloads and work effectively in a fast-paced environment


• Minute-taking experience is desirable

What We're Looking For

We are looking for an enthusiastic and reliable administrator who can work independently and as part of a team. You will be confident managing multiple tasks, supporting service delivery, and providing excellent customer service to both internal and external stakeholders.

Why Apply?

This is a fantastic opportunity to gain experience within City of Wolverhampton Council, supporting vital services that make a difference to local families and communities.

Additional Information

City of Wolverhampton Council is committed to safeguarding and promoting the welfare of children and young people and is proud to support its Corporate Parenting responsibilities.

We welcome applications from all suitably qualified candidates and are committed to equality, diversity, and inclusion