Front-Line Admin & Customer Support Specialist

Wolverhampton Homes; Wolverhampton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Wolverhampton Homes in Wolverhampton is offering an opportunity within our Administration Team for administration assistants in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams and delivering an excellent customer experience.

Key responsibilities include note taking, maintaining records, handling customer inquiries, meeting timescales and deadlines, and ensuring a front-line service that is responsive and friendly.

Qualifications

• Excellent customer service and empathetic approach.
• Strong communication and resilience in challenging situations.
• Flexibility to support service delivery across teams.
• Willingness to learn and develop in the role.

Responsibilities

• Assist in providing a full range of administration and support services for day-to-day operations.
• Be an active member ensuring successful delivery of service aims and objectives.
• Provide administration support including note taking, maintaining records, and handling customer enquiries via various channels.
• Maintain high levels of customer satisfaction with a front-line, customer-focused service.
• Work to timescales and deadlines to meet performance indicators.

Skills

Customer service

Communication

Resilience

Flexibility

Job description

Wolverhampton Homes in Wolverhampton is offering an opportunity within our Administration Team for administration assistants in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams and delivering an excellent customer experience.

Key responsibilities include note taking, maintaining records, handling customer inquiries, meeting timescales and deadlines, and ensuring a front-line service that is responsive and friendly.