Administration Assistant

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 27,000 - 29,000; Full time

Job summary

We Manage Jobs is seeking an Administrative Assistant to join our Corporate Services Division in Wolverhampton. This permanent role is 37 hours per week and focuses on providing administration support across teams, delivering an excellent customer experience and helping the service run smoothly.

You will handle note taking, records, respond to enquiries, work to deadlines, and aim for high customer satisfaction with a frontline, professional approach.

Qualifications

• Deliver excellent, empathetic customer service in challenging situations.
• Demonstrate resilience, strong communication, and calm professionalism.
• Work flexibly to support service delivery across all sections.
• Show willingness to learn and develop in the role.

Responsibilities

• Assist in providing a full range of administration and support services for day-to-day operations.
• Be an active team member ensuring delivery of service aims and objectives.
• Provide admin support including note taking, records management and handling customer enquiries.
• Deliver high levels of customer satisfaction with a front-line service.
• Work to timescales and deadlines to meet performance indicators.

Skills

Customer service

Strong communication

Resilience

Professional manner

Job description

Administrative Assistant

Salary: £26,753 - £28,741

Hours: 37 hours per week

Location: Wolverhampton

Job Type: Permanent

Overview

We have an exciting opportunity within our Administration Team for administration assistants, working in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams within Wolverhampton Homes and providing an excellent customer experience.

Key Responsibilities

• Assist in the provision of a full range of administration and support services, that are essential in the day-to-day effective control of the services.
• Be an active member ensuring successful delivery of the service aims and objectives.
• Provide administration support including note taking, accurately maintaining records, resolving customer enquires using various communication methods.
• Provide high levels of customer satisfaction, ensuring that a customer focused front-line service is delivered.
• Work to timescales and deadlines to meet performance indicators.

About you

• Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
• Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
• Are you able to work flexibly to support service delivery across all service sections.
• Do you have a genuine willingness to learn and develop.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen – with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Reports To

Business Assurance Team Leader

Closing date

Monday 28 September 2026

Interview dates

Thursday 8 October 2026

Contact for an informal discussion / more information

Ellie Harper – Business Assurance Team Leader

[e-mail]

Attached documents

Administrative Assistant - Job Description (1).pdf