Administrative & Customer Support Assistant

Als; Coventry; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave 25 days+

8 public holidays

Perkbox membership

Group Personal Pension Plan

Car parking on-site

Job summary

ALS Coventry is seeking an organised Administration Assistant to provide efficient admin support to our Customer Service Co-ordinators. You will manage records, handle calls, process orders and support colleagues in a busy commercial environment.

This 37-hour week role offers a starting salary of £25,879 with benefits and opportunities for development within a values-driven team. Apply online with your resume and cover letter to demonstrate motivation for the role.

Qualifications

• Previous office administration experience, ideally within a commercial organisation.
• Excellent planning, organisational and time-management skills.
• Strong written and verbal communication skills.
• Experience using a range of IT systems, including Microsoft Office.
• A professional, flexible and customer-focused approach to work.

Responsibilities

• Field telephone calls and provide reception cover when required.
• Process orders accurately and efficiently.
• Check job documentation to ensure information is complete and accurate.
• Scan, file and archive documents in line with company procedures.
• Arrange collections and deliveries.
• Respond to enquiries, providing appropriate information or referring queries to the relevant team or colleague.
• Action Sample Anomaly and Commercial Changes forms.
• Process invoice approvals.
• Complete pre-registration for customers where required.
• Maintain incoming and outgoing post.
• Support the Customer Service Co-ordinators with general administration and other ad hoc duties.
• Contribute to the establishment and continuous improvement of best practices for customer support.
• Support and provide cover for other team members when appropriate, helping the department meet business requirements.

Skills

Office administration

Microsoft Office

Communication skills

Time management

Job description

ALS Coventry is seeking an organised Administration Assistant to provide efficient admin support to our Customer Service Co-ordinators. You will manage records, handle calls, process orders and support colleagues in a busy commercial environment.

This 37-hour week role offers a starting salary of £25,879 with benefits and opportunities for development within a values-driven team. Apply online with your resume and cover letter to demonstrate motivation for the role.