Administration Assistant

Wolverhampton Homes; Wolverhampton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Wolverhampton Homes in Wolverhampton is offering an opportunity within our Administration Team for administration assistants in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams and delivering an excellent customer experience.

Key responsibilities include note taking, maintaining records, handling customer inquiries, meeting timescales and deadlines, and ensuring a front-line service that is responsive and friendly.

Qualifications

• Excellent customer service and empathetic approach.
• Strong communication and resilience in challenging situations.
• Flexibility to support service delivery across teams.
• Willingness to learn and develop in the role.

Responsibilities

• Assist in providing a full range of administration and support services for day-to-day operations.
• Be an active member ensuring successful delivery of service aims and objectives.
• Provide administration support including note taking, maintaining records, and handling customer enquiries via various channels.
• Maintain high levels of customer satisfaction with a front-line, customer-focused service.
• Work to timescales and deadlines to meet performance indicators.

Skills

Customer service

Communication

Resilience

Flexibility

Job description

The following content displays a map of the jobs location - Wolverhampton

We have an exciting opportunity within our Administration Team for administration assistants, working in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams within Wolverhampton Homes and providing an excellent customer experience.

Key Responsibilities:

• Assist in the provision of a full range of administration and support services, that are essential in the day-to-day effective control of the services.
• Be an active member ensuring successful delivery of the service aims and objectives.
• Provide administration support including note taking, accurately maintaining records, resolving customer enquires using various communication methods.
• Provide high levels of customer satisfaction, ensuring that a customer focused front-line service is delivered.
• Work to timescales and deadlines to meet performance indicators.

About you:

• Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
• Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
• Are you able to work flexibly to support service delivery across all service sections.
• Do you have a genuine willingness to learn and develop.

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Business Assurance Team Leader

Interview dates: Thursday 8 October 2026

Contact for an informal discussion / more information:

Ellie Harper – Business Assurance Team Leader