Admin Officer (AO)

Brook Street; West End; On-site; GBP 28,000 - 32,000; Full time

Job summary

Brook Street is recruiting Admin Officers (AO) to join central London offices, supporting hearings and justice services. The roles are office-based at Strand and City locations, 37 hours per week, paying £15.59 per hour.

You’ll handle customer service, case files, data entry, scheduling, and enforcement procedures, ensuring accuracy and confidentiality. Ideal candidates will have strong administrative skills, clear communication, and the ability to follow procedures under pressure; Brook Street

Qualifications

• Strong administrative capability with an eye for accuracy and confidentiality.
• Confident, clear communication skills with a customer-focused approach.
• Ability to follow standard operating procedures and performance targets.

Responsibilities

• Provide customer service to support hearings and related activities.
• Prepare for, facilitate, and help ensure hearings run smoothly.
• Support users and stakeholders via face-to-face contact, telephone, and correspondence.
• Signpost to services using HMCTS scripts and knowledge articles.
• Follow complaints policies and update systems (including OPTIC).
• Handle case files with accurate data entry and secure information management.
• Manage jury service administration including selection, deferral, reassignment, attendance tracking, and related expenses.
• Assist with listing and scheduling to support efficient use of judicial time.
• Support enforcement procedures, including financial assessments and basic reporting.
• Contribute to health and safety operations under team leader guidance.

Skills

Administrative support

Customer service

Data entry

Scheduling

Tools

OPTIC

Job description

Admin Officer (AO)

Location: Strand, London WC2A 2LL / Mayor's and City of London Court, EC2V 5AR

Additional information:

• Grade: AO | Hours: 37 hours per week | Office-based
• Pay rate: £15.59ph

Our Client is hiring for a reputable client: 3x Admin Officer (AO) roles across central London locations. If you enjoy helping others through clear communication, dependable administration, and a calm, professional approach, this role offers real purpose-supporting hearings and justice services every day.

What you’ll be doing

• Provide customer service to support hearings and related activities-preparing for, facilitating, and helping ensure they run smoothly
• Support users and stakeholders via face-to-face contact, telephone (incoming/outbound), and correspondence in a range of formats, including complex needs
• Use HMCTS service scripts and knowledge articles to signpost to the right services and respond accurately
• Follow complaints policies and procedures, responding promptly and updating systems (including OPTIC) as required to help prevent escalation
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service administration including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees
• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Support enforcement procedures, including financial assessments, helping with fine collection, and producing basic statistical/financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you’ll bring

• Strong administrative capability with an eye for accuracy and confidentiality
• Confident, clear communication skills with a customer-focused, supportive approach
• Ability to work to standard operating procedures and performance targets
• Comfort managing sensitive information and following policies consistently
• A reliable, service-driven mindset-able to prioritise when matters are urgent

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.