Admin Officer

Brook Street; Leeds; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is recruiting an Admin Officer in Leeds to provide essential administrative and front-facing support for hearings. You will guide users, ensure clear information, and assist across site operations. The role emphasises accurate data handling and adherence to procedures.

You will work across face-to-face, telephone, and written channels, following scripts to signpost services and support operational needs while maintaining high standards of service and compliance.

Qualifications

• Experience delivering frontline administrative support.
• Comfortable working with scripts and knowledge articles.
• Ability to manage sensitive information securely and accurately.
• Experience with data entry and case file management.

Responsibilities

• Prepare for, facilitate and conclude hearing activity.
• Provide customer support via face-to-face, phone and written correspondence.
• Signpost users to the right support using scripts and articles.
• Follow complaints procedures and update systems promptly.
• Process work to meet performance targets and service standards.
• Handle case files with accurate data entry and secure information handling.
• Support jury service tasks and court fee processing.
• Assist with scheduling to maximise judicial time.

Skills

Calm and empathetic approach

Clear communication across channels

Attention to detail

Ability to follow processes

Job description

Pay rate: £12.86 per hour increasing to £13.25 per hour after 12 weeks

Are you at your best when supporting people through important, time-sensitive processes? Our Client, a reputable public-sector organisation, is hiring an

Admin Officer to provide vital administrative and front-facing support-helping hearings run smoothly, ensuring users get clear guidance, and supporting operational needs across the site.

What you'll be doing:

• Carry out administrative tasks to prepare for, facilitate and conclude hearing activity
• Provide support via face to face, telephone (incoming and outbound) and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and give accurate, specific information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating the relevant system as required
• Process work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks (selection, deferral, reassignment and attendance tracking), and process related expenses and court fees
• Support listing and scheduling to maximise efficient use of judicial time, including urgent matters
• Assist with enforcement procedures (financial assessments, fine collection support) and produce basic statistical/financial reports
• Support health and safety operations, including PEEPs, facility checks, issue logging and governance support under team leader guidance

What you'll bring:

• A calm, empathetic approach-especially when supporting people with specific or complex needs
• Confidence working across multiple contact methods while providing clear, consistent information
• Strong attention to detail for accurate updates, secure handling of information and compliance
• Ability to follow processes and work to targets in a fast-moving environment

Additional information:

• You'll help ensure risks relating to HMCTS buildings are identified and escalated appropriately to the Senior Person on Site (SPoS)

If you're motivated by meaningful public service and enjoy keeping operations running smoothly, we'd love to hear from you.

Leeds

If you're successful in your application a Standard DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.