Administration Manager

Compass Group UK; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A large food service company is seeking an experienced Administration Manager to oversee the administration team. This full-time role requires leading school setups, managing customer service, and improving operational efficiencies. Ideal candidates have a background in administration within the manufacturing sector, with strong leadership and communication skills. The position offers a supportive work environment focused on teamwork and customer satisfaction.

Qualifications

• Proven experience in administration management, ideally within Manufacturing sector.
• Understanding of supply chain, production and logistics.
• Experience in managing multi-channel customer service: phone, email, live chat, and social media.

Responsibilities

• Manage, lead and motivate the Administration Team.
• Embed best practice in Customer Service.
• Manage the setup of new schools.
• Oversee the Customer Service Ticketing System and SLAs.

Skills

Leadership

Analytical Skills

Communication Skills

Change Management

Customer Service

Job description

We are recruiting an energetic and enthusiastic Administration Manager to join our team at Glanmore Foods. This is a full-time role, 40 hours per week, Monday to Friday.

Reporting to the Operations Manager, you will be responsible for the full management and oversight of the Administration Team at Glanmore Foods. The Administration team is responsible for setting up schools, aligning to the correct logistic route, and ensuring the orders per school reach the production factory.

The team consists of a Senior Administrator, Customer Service Lead and Order Processors.

This is a great opportunity for an experienced Administration Manager who will have the opportunity to take ownership of the administration function and embed efficiency and operational improvements.

Key Responsibilities

• Manage, lead and motivate the Administration Team
• Embed best practice in Customer Service
• Manage the setup of new schools
• Manage the co-ordination of school changes, holidays and class list
• Manager the school roll overs with the new academic year
• Oversee the preparation, printing and distribution of production sheets
• Manage the communication with key stakeholders on changes to production
• Ensure all menus are up to date prior to deliveries
• Manage the Parent App and oversee updates to the App
• Being up to date on all services and provide support to schools on hot/cold food orders
• Coordinate school closures, with the schools directly and through the order system
• Oversee the Customer Service Ticketing System and SLA’s
• Embed administration efficiencies, which may include technology advancements

About You

• Proven experience in administration management, ideally within Manufacturing sector.
• Understanding of supply chain, production and logistics
• Excellent analytical, leadership, and communication skills
• Ability to thrive in a fast-paced, deadline-driven environment
• Experience in Change Management
• Experience in system use and App Management
• Ambitious high performer with excess enthusiasm, energy and resilience
• Experience managing multi-channel customer service: phone, email, live chat, and social media.
• Comfortable making decisive actions in uncertain, fast-paced environments.
• Experience coaching or mentoring team members an advantage.

About Us

Glanmore Foods is apart of the Compass Group, located in Blanchardstown, Dublin. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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