Administration Assistant

University of Plymouth; Truro; On-site; GBP 22,000 - 28,000; Full time

Job summary

A higher education institution in Truro is seeking a proactive Administration Assistant to provide reception duties and administrative support within the School of Nursing and Midwifery. This full-time role involves managing student inquiries, processing claims, and assisting with record maintenance in a busy environment. The ideal candidate will possess strong organizational and communication skills, with a flexible attitude to thrive in an administrative setting. This role requires a commitment to supporting academic processes across various nursing sites.

Benefits

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Qualifications

• Experience in a busy administrative environment is beneficial.
• Ability to meet tight deadlines.
• Proficiency in both written and verbal communication.

Responsibilities

• Provide front line reception duties and support students.
• Respond to student queries and process claims.
• Assist in maintaining accurate student records.
• Monitor attendance and support academic processes.

Skills

Strong organisational skills

Clear communication skills

Flexible and proactive attitude

Ability to work independently

Experience in office administration

Job description

About the role

The School of Nursing and Midwifery (SNAM), within the Faculty of Health, delivers nursing and midwifery training across three sites in Plymouth, Exeter and Truro. We are seeking to appoint a proactive and enthusiastic Administration Assistant to provide reception duties and cross site programme and placement administrative support in a busy and ever changing environment. The post will be located at the Truro School of Nursing at the Knowledge Spa in The Royal Cornwall Hospital, although travel to other sites may be required.

Key Responsibilities

• Provide front line reception duties and first point of contact for students.
• Respond to student queries.
• Process student travel claims and mandatory practice timesheets.
• Assist the Senior Programme Coordinators and Programme Administrators in maintaining accurate student records.
• Monitor attendance at mandatory sessions and update programme documentation.
• Support academic processes through minute taking at Subject Assessment Panels, Award Assessment Boards, Student Representative meetings, and Programme Committees.

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed‑term basis until 31 December 2026 to cover a period of absence.

For an informal discussion to find out more about the role then please contact Amy Kitchenham / Simon Hailwood: by email at [e-mail].

What we’re looking for

• A flexible, proactive attitude with the ability to work independently and collaboratively.
• Strong organisational skills and the ability to meet tight deadlines.
• Clear communication skills, both written and verbal.
• Experience in office administration (desirable but not essential).

For more information about the job and the person specification, please refer to the job description.

About us

This is a fantastic opportunity for someone who thrives in a busy administrative environment and enjoys supporting students and academic staff.

The Faculty of Health holds four Silver Athena Swan awards, which recognise our commitment to supporting gender equality within higher education.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Anticipated Interview Date: Week commencing Monday 26 January 2026.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

When joining us, you will receive:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

Additional Information

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter.