Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Hebburn; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work

Job summary

CNTW is recruiting for an administrative role based at the North Tyneside Recovery Partnership, The Forum in Wallsend. You will handle reception, calls, minute taking, printing prescriptions and maintaining NDTMS data, while supporting other areas as needed.

The ideal candidate will have strong organisational and communication skills, be accurate, and able to work flexibly in a busy NHS setting. DBS checks may be required, with cost borne by the applicant where applicable.

Qualifications

• Word-processing Level 3 or equivalent.
• Audio typing qualification or equivalent experience.
• English at O-level/GCSE or equivalent.

Responsibilities

• Reception meet & greet
• Call handling
• Detailed minute taking
• Printing of prescriptions
• Updating NDTMS accurately
• Covering other areas as required
• Care, compassion and resilience in dealing with complex service users
• Ordering supplies and updating rotas/duty sheets

Skills

Excellent communication

Note taking

Organisational skills

Confidentiality

Education

Word processing Level 3

Audio typing qualification

GCSE/English Level

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Hello! We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An opportunity has arisen for to join the North Tyneside Recovery Partnership, based at the Customer First Centre, The Forum in Wallsend.

Applicants should have previous experience of working in an admin role and hold excellent typing, IT skills and customer service skills, be resilient and understanding of complex and difficult service user group.

Applicants will be expected to participate in rota cover for late clinic on Wednesdays as required.

Applicants will need to demonstrate excellent organisational and communication skills and show a high level of accuracy and attention to detail.

Main duties of the job

• Reception meet & greet
• Call handling
• Detailed minute taking skills
• Printing of prescriptions
• Updating the National Drug Treatment Monitoring System (NDTMS) accurately and in a timely manner
• Supporting covering other areas as required
• Care, compassion and resilience in dealing with complex service users
• The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Person specification

Education and Qualifications

Essential criteria

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing Qualification or demonstrable equivalent experience
• Good level of education to O-level/GCSE or equivalent in English Language

Desirable criteria

• NVQ Level 3 Level 3 in Customer Care (or equivalent)2

Knowledge and Experience

Essential criteria

• Working knowledge of Microsoft applications including Outlook, Word and Excel
• Ability to maintain and update patient information database(s)
• Good working knowledge of office procedures
• Previous secretarial experience
• Ability to prioritise and plan own workload
• Knowledge of NHS Policies and Procedures

Desirable criteria

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

Essential criteria

• Excellent communication and interpersonal skills
• Note taking skills
• Good organisational and planning skills using own initiative
• Ability to uphold confidentiality at all times

Desirable criteria

• Shorthand skills

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Advertising date : 27th August 2026

Closing date : 10th September 2026

Please note - this vacancy may close early once a suitable number of applications are received.