Admin Support

Coventry and Warwickshire Partnership NHS Trust; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional health services provider is seeking a Band 3 Admin Support in Coventry. The role demands excellent communication and organisational skills to assist the Adult Neurodevelopment Admin Team. Successful candidates will provide comprehensive administration support, maintain accurate records, and handle sensitive telephone queries with empathy. An approachable individual, adept at working independently and within a team, will thrive in this busy environment, contributing to the care of patients and their families.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes

Employee discounts

Wellbeing support

Qualifications

• Good telephone manner and high level communication skills.
• Ability to work independently and as part of a team.
• Experience in record keeping within a busy environment.

Responsibilities

• Provide comprehensive administrative support to clinicians.
• Handle sensitive telephone calls and patient queries with empathy.
• Maintain accurate records and manage workloads within a team.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Teamwork

Confidentiality

Job description

Job overview

Please note: Previous applicants need not apply.

We have an exciting opportunity to recruit a Band 3 Admin Support within our Adult Neurodevelopment Admin Team.

We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function.

We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, and attention to detail.

You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

Main duties of the job

The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care.

They will work within a busy integrated and skill mixed team. They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with work load and guidance with sensitive patient queries.

Working for your organisation

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.