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Brook Street; Kingston upon Thames; On-site; GBP 33,000 - 36,000; Full time

Job summary

Brook Street is hiring an Administrative Officer (AO) in Kingston upon Thames, to support civil and family courts. The role involves preparing court documents, handling enquiries, and maintaining records with care. It is a full-time in-office position on a 3-month contract with possible extension.

The role requires excellent customer service and a methodical, detail-oriented mindset, with a commitment to quality standards and efficient workload management.

Qualifications

• Excellent customer service skills and a polite, prompt, professional approach.
• Strong administrative ability with accurate records and thorough preparation.
• Confidence communicating with the public, judiciary and other court users.

Responsibilities

• Prepare papers, files and court documents for hearings and proceedings.
• Produce standard correspondence following guidelines.
• Create and update records on the in-house system with accurate data input.

Skills

Customer service

Administrative skills

Data entry

Communication

Job description

Administrative Officer (AO) x1 - Kingston County Court

Location: Kingston Upon Thames

Working Pattern: Monday to Friday - full time in office

Duration Of Contract: 3 Months with possible extension

Level of Clearance Required: Basic DBS

If you're someone who takes pride in getting things right first time, enjoy supporting people and want your work to make a real difference in the justice system, this could be a great opportunity.

What you'll be doing:

• Preparing papers, files and court/tribunal documents for hearings, meetings and proceedings
• Producing standard correspondence (including letters, minutes, notes and reports) following clear guidelines
• Creating and updating records on an in-house computer system and inputting data accurately
• Supporting the day-to-day operation of civil and family courts, tribunals and hearings (including checking materials are up to date)
• Handling enquiries face to face, by phone and in writing, providing helpful customer service
• Supporting listing, rota management and the checking of files
• Contacting relevant parties to schedule, serve documents and assist with court processes (including the use of chip and pin)
• Helping to problem-solve and contribute to small projects using continuous improvement and lean principles
• Checking and verifying documents, records, accounts, claims and returns against procedures and quality standards
• Producing basic statistical analysis reports and undertaking straightforward calculations as required
• Working flexibly across the office and stepping into ad hoc duties within the band when needed

What you'll bring:

• Excellent customer service skills, with a polite, prompt and professional approach
• Strong administrative ability-accurate records, thorough preparation and reliable follow-through
• Confidence communicating with the public, judiciary and other court/tribunal users and stakeholders
• A methodical mindset for checking and verifying information, meeting quality standards and workload targets
• The ability to use initiative and discretion within a framework of systems and processes
• Comfort working in a team with regular management support-and taking ownership of your own time

Additional information:

• Some flexibility may be required to work at other local offices on an ad hoc basis.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

£33,262 - £36,027 Per Annum Inclusive of HCAS