Admin Officer – Court Services & Support, Norwich

Brook Street; Norwich; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Norwich at a rate of £12.86 per hour, with a 37-hour work week and Monday to Friday pattern. The role involves delivering customer service using HMCTS scripts, handling cases, scheduling, and supporting jury service and enforcement processes in a busy court environment.

Full training is provided, and a BASIC DBS check is required as part of onboarding. Brook Street supports veterans, reservists, and disability inclusion, with a view to interview

Qualifications

• Strong administrative and organisational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Attention to detail with a proactive approach to tasks.

Responsibilities

• Deliver customer service using HMCTS service scripts and knowledge articles.
• Direct users to the right services.
• Follow complaints processes and support next steps to prevent escalation.
• Use standard operating procedures to meet targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and related expenses.
• Assist with listing and scheduling to optimise judicial time.
• Support enforcement processes and produce basic reports.
• Assist with health and safety activities under team guidance.

Skills

Administrative skills

IT proficiency

Attention to detail

Customer-focused mindset

Tools

Microsoft Office

Job description

Brook Street is hiring an Admin Officer in Norwich at a rate of £12.86 per hour, with a 37-hour work week and Monday to Friday pattern. The role involves delivering customer service using HMCTS scripts, handling cases, scheduling, and supporting jury service and enforcement processes in a busy court environment.

Full training is provided, and a BASIC DBS check is required as part of onboarding. Brook Street supports veterans, reservists, and disability inclusion, with a view to interview