Court Admin & Customer Service (On-site) – 37h/wk

Brook Street; Dartford; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Parking available

Guaranteed PSR/SRO interview

Job summary

Brook Street is recruiting for a role in the AO - Court Administration & Customer Service team in Dartford. The position offers £15.59/hr, a 37-hour week, and a 9-5 pattern with some flexibility (8-6). Start ASAP for a 2-month assignment with potential extension.

You will deliver professional customer service, hearing administration, and operational support within a busy court environment, contributing to public impact and HMCTS workflows.

Qualifications

• Some customer service experience, with a calm, helpful manner handling difficult situations.
• IT literacy and comfort with Microsoft tools.
• Strong attention to detail and discretion with sensitive information.
• Ability to follow procedures and deliver to targets in a structured environment.
• Team-first attitude and willingness to support judicial business administration.

Responsibilities

• Provide excellent customer support by greeting users, handling calls, and responding to correspondence in multiple formats.
• Prepare and conclude administrative tasks for hearings to ensure hearings run smoothly.
• Signpost users to appropriate support using HMCTS scripts and knowledge articles.
• Follow complaints policies and update required systems to prevent escalation.
• Support operational delivery by following standard operating procedures and safeguarding performance standards.
• Handle case files with accurate data entry and secure information management.

Skills

Customer service

IT literacy

Attention to detail

Procedural follow-through

Team player

Tools

Microsoft Office

Job description

Brook Street is recruiting for a role in the AO - Court Administration & Customer Service team in Dartford. The position offers £15.59/hr, a 37-hour week, and a 9-5 pattern with some flexibility (8-6). Start ASAP for a 2-month assignment with potential extension.

You will deliver professional customer service, hearing administration, and operational support within a busy court environment, contributing to public impact and HMCTS workflows.