Admin Officer

Public Sector Resourcing; Norwich; Sur place; GBP 15 000 - 21 000; Plein temps

Résumé du poste

Brook Street is hiring an Admin Officer in Norwich at a rate of £12.86 per hour, with a 37-hour work week and Monday to Friday pattern. The role involves delivering customer service using HMCTS scripts, handling cases, scheduling, and supporting jury service and enforcement processes in a busy court environment.

Full training is provided, and a BASIC DBS check is required as part of onboarding. Brook Street supports veterans, reservists, and disability inclusion, with a view to interview

Qualifications

• Strong administrative and organisational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Attention to detail with a proactive approach to tasks.

Responsabilités

• Deliver customer service using HMCTS service scripts and knowledge articles.
• Direct users to the right services.
• Follow complaints processes and support next steps to prevent escalation.
• Use standard operating procedures to meet targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and related expenses.
• Assist with listing and scheduling to optimise judicial time.
• Support enforcement processes and produce basic reports.
• Assist with health and safety activities under team guidance.

Connaissances

Administrative skills

IT proficiency

Attention to detail

Customer-focused mindset

Outils

Microsoft Office

Description du poste

Admin Officer

Location: Norwich Combined Court, NR3 1UR

Working Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm | Parking available |

Pay rate: £12.86 per hour

If you enjoy organised, people-focused work and want to play a meaningful role in keeping services running smoothly, Our Client is hiring an Admin Officer in Norwich, with extension potential. This is a great opportunity to bring your administration skills, attention to detail, and confidence with day-to-day IT to a busy, supportive environment.

What you'll be doing:

• Deliver customer service using HMCTS service scripts and knowledge articles to answer queries and direct users to the right services
• Follow complaints processes and support users through next steps, taking prompt action to prevent escalation
• Use standard operating procedures to meet performance targets and maintain service standards
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Help with health and safety activities such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

• Strong administrative and organisational skills
• Confidence with IT to support accurate, timely administration (including Microsoft Office: Word, Excel and Outlook)
• Excellent attention to detail, with a proactive approach to managing day-to-day tasks
• A calm, customer-focused mindset-able to follow procedures while still being helpful and responsive

Additional information:

Full training and guidance will be supported by the team leader as part of day-to-day operations.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you're ready to apply your admin strengths in a role where your work directly supports service delivery, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.