Admin Officer (AO)

Brook Street; Southampton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Southampton is seeking an Admin Officer (AO) to join a busy team based in the offices at SO15. This full-time role runs 37 hours per week with a pay rate of £12.85 per hour, offering a stable office environment and an opportunity to support court and operational activity on a day-to-day basis.

You will undertake hearing preparation, respond to enquiries, signpost users to the right support, handle data with care, and assist with listing, scheduling, and basic financial reports,

Qualifications

• Strong customer service approach and clear communication.
• Ability to handle sensitive information accurately and follow procedures.
• Proactive, solutions-focused mindset for quick updates and risk escalation.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity
• Help users and stakeholders through enquiries via face‑to‑face support, incoming/outbound telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information‑especially for those with complex needs
• Follow complaints policies and procedures, responding promptly and helping prevent escalation
• Process work in line with standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service administration, including selection, deferral, reassignment, and attendance tracking (plus related expenses and fees)
• Assist with listing/scheduling and provide support for urgent matters, diary coordination, and locally required judicial business admin
• Support enforcement processes, including financial assessments, fine collection support, and preparation of basic statistical/financial reports
• Contribute to health and safety activity (e.g., checks, issue logging, and key/safety governance under team leader guidance)

Skills

Customer service

Communication

Data entry

Compliance

Multitasking

Job description

Admin Officer (AO)

Location: Southampton, SO15 2XQ

• Full time role: 37 hours per week
• Pay: £12.85 per hour

If you're organised, calm under pressure, and enjoy helping people navigate complex processes, this is a great opportunity to join a team that keeps services running smoothly. Our Client is hiring for a reputed client and is looking for an Admin Officer who can deliver excellent customer service while supporting essential court and operational activity-on a full office-based basis in Southampton.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity
• Help users and stakeholders through enquiries via face‑to‑face support, incoming/outbound telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information‑especially for those with complex needs
• Follow complaints policies and procedures, responding promptly and helping prevent escalation
• Process work in line with standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service administration, including selection, deferral, reassignment, and attendance tracking (plus related expenses and fees)
• Assist with listing/scheduling and provide support for urgent matters, diary coordination, and locally required judicial business admin
• Support enforcement processes, including financial assessments, fine collection support, and preparation of basic statistical/financial reports
• Contribute to health and safety activity (e.g., checks, issue logging, and key/safety governance under team leader guidance)

What you’ll bring:

• Strong customer service approach and confidence communicating clearly with people who may have complex needs
• Ability to handle sensitive information accurately and follow process and compliance requirements
• A proactive, solutions‑focused mindset‑responding quickly, updating records as required, and escalating risks appropriately
• Comfortable managing multiple administrative responsibilities, maintaining accuracy, and meeting operational targets

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.