Admin Officer

Brook Street; North Shields; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street in North Shields is seeking an Admin Officer to support Courts and Tribunals services. You will prepare papers, manage case documents, input records, and assist with clerking duties for civil and family hearings, ensuring materials are up to date.

The role emphasizes accuracy and discretion with a strong customer service mindset, a 9am–5pm pattern, and 37 hours per week. You may interact with court users and professionals; Enhanced DBS will be required.

Qualifications

• Strong administrative ability and excellent customer service mindset.
• Confidence communicating professionally with the public and internal/external stakeholders.
• Accurate attention to detail when inputting, checking and verifying information.
• Ability to work to workload targets for throughput and accuracy.
• Comfort with discretion and initiative within established systems and processes (SOPS).
• A willingness to work flexibly, including occasional ad hoc support at other local offices if required.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings, meetings and case progression.
• Create and update records on an in-house computer system; complete accurate data input.
• Manage post opening and dispatch, plus general photocopying and filing.
• Support the booking and organisation of meeting rooms, training and group activity—agendas, handouts and joining instructions included.
• Carry out clerking duties for civil and family courts, tribunals and hearings, ensuring materials are up to date.
• Assist court users by supporting listing/rota management and checking files.
• Handle counter, written and telephone enquiries, delivering a helpful, prompt, polite service.
• Contact relevant parties to schedule and serve documents, and execute a range of warrants where required.
• Process casework using standard documentation and information (including orders, claims, fines and fees, legal aid).
• Check and verify documents, records, accounts and returns against criteria and procedures; contribute to quality standards.
• Produce basic statistical analysis reports and support straightforward financial processing where needed.
• Contribute to team information board (TIB) meetings and support problem-solving and small projects.

Skills

Administrative skills

Customer service

Professional communication

Attention to detail

Work targets

Discretion

Flexibility

Job description

Admin Officer
Location: North Shields NE29 6AR (Parking available on site)
Working Days / Hours: 37 hours Mon-Fri
Working Pattern: 9am - 5pm
Pay Rate: £12.86 per hour

If you're someone who takes pride in getting things right the first time-organised, calm under pressure, and comfortable working with people-this is a great opportunity to support the smooth running of Courts and Tribunals services. Our Client is hiring for a structured, team-based role with room to improve processes through continuous improvement.

What you'll be doing:

• Prepare papers, files and court/tribunal documents for hearings, meetings and case progression
• Create and update records on an in-house computer system; complete accurate data input
• Manage post opening and dispatch, plus general photocopying and filing
• Support the booking and organisation of meeting rooms, training and group activity-agendas, handouts and joining instructions included
• Carry out clerking duties for civil and family courts, tribunals and hearings, ensuring materials are up to date
• Assist court users by supporting listing/rota management and checking files
• Handle counter, written and telephone enquiries, delivering a helpful, prompt, polite service
• Contact relevant parties to schedule and serve documents, and execute a range of warrants where required
• Process casework using standard documentation and information (including orders, claims, fines and fees, legal aid)
• Check and verify documents, records, accounts and returns against criteria and procedures; contribute to quality standards
• Produce basic statistical analysis reports and support straightforward financial processing where needed
• Contribute to team information board (TIB) meetings and support problem-solving and small projects

What you'll bring:

• Strong administrative ability and excellent customer service mindset
• Confidence communicating professionally with the public and internal/external stakeholders
• Accurate attention to detail when inputting, checking and verifying information
• Ability to work to workload targets for throughput and accuracy
• Comfort with discretion and initiative within established systems and processes (SOPS)
• A willingness to work flexibly, including occasional ad hoc support at other local offices if required

Additional information:

You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.