Admin Officer

Brook Street; Salisbury; On-site; GBP 21,000 - 32,000; Full time

Job summary

Brook Street is hiring an Admin Officer to join a busy court environment in Salisbury. This front-line administrative role supports hearings and helps the public understand next steps.

The role requires calm, confident handling of inquiries, data entry accuracy, and strong teamwork. DBS checks may be required, with Brook Street emphasizing veteran and disability-friendly interview opportunities.

Qualifications

• Front-line administrative experience
• Strong communication and customer service skills
• Ability to work as part of a team and take direction

Responsibilities

• Prepare for hearings and facilitate proceedings
• Provide in-person, phone and webchat customer service
• Signpost users with clear information using scripts and knowledge articles
• Follow complaints procedures and maintain records
• Handle case files with accurate data entry and secure information
• Support jury service activities and related expenses
• Assist with listing and scheduling and respond to urgent matters
• Contribute to health and safety tasks under supervision
• Prioritise workload and escalate complex matters as needed

Skills

Customer service

Communication

Teamwork

Digital skills

Tools

Microsoft Office

Databases

Job description

We're hiring for an Admin Officer to join a busy court environment in Salisbury. This is a front-line administrative role where your calm, confident support helps hearings run smoothly and helps members of the public and stakeholders understand what to do next.

What you'll be doing:

• Carry out administrative tasks to prepare for, facilitate and support hearings
• Provide customer service support in person, by telephone and via webchat, and respond to correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right help and provide clear, consistent information-especially for people with complex needs
• Follow complaints policies and procedures, responding promptly and helping prevent escalation while keeping records updated
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Support jury service activities, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Contribute to health and safety activity (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Make routine decisions to prioritise your workload and act quickly within established procedures-escalating complex or exceptional matters as required

What you'll bring:

• A flexible approach and confidence to work as part of a team, taking direction from Team Leaders to deliver daily priorities
• Strong digital skills, with proficiency in Microsoft Office and confidence working with databases
• Excellent communication, including the ability to explain complex processes clearly in potentially difficult or distressing situations
• Customer service mindset to support effective participation in hearings, including for witnesses and users dealing with complex circumstances
• Resilience, professionalism and impartiality when handling challenging information
• Sound judgement for non-routine issues such as safeguarding concerns, security risks, or situations involving potentially violent people
• If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.