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Brook Street; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to be the first point of contact and provide trusted administrative support, ensuring the justice process runs smoothly.

You will handle hearing preparations, diary coordination, and case file management while complying with data retention and security policies. This role requires calm, clear communication and a strong customer-service ethos.

Qualifications

• A customer-first approach with clear, professional communication.
• Strong attention to detail for accurate records and data handling.
• Ability to work methodically using standard operating procedures while meeting targets.
• Resilience and empathy when supporting users with complex needs.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Supporting users and stakeholders through face-to-face contact, telephone, and correspondence in various formats.
• Using service scripts and knowledge articles to signpost users to the right support and provide clear guidance.
• Following complaints policies to respond promptly and prevent escalation, updating OPTIC as required.
• Processing jury service tasks including selection, deferral, reassignment, attendance tracking, and related expenses/court fees.
• Assisting with listing and scheduling to support efficient use of judicial time and urgent matters.
• Handling case files with accurate data entry and secure information management.

Skills

Customer service

Attention to detail

Communication

Organised

Teamwork

Job description

If you're the kind of person who enjoys helping others through clear, calm support-even when the situation is complex-this role is for you. Our Client is hiring for an Admin Officer where you'll be the first point of contact and trusted administrative support that helps the justice process run smoothly.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Supporting users and stakeholders through face-to-face contact, telephone (incoming and outbound), and correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right support and give clear, consistent guidance for their query
• Following complaints policies and procedures, responding promptly to prevent escalation, and updating OPTIC as required
• Processing jury service tasks including selection, deferral, reassignment, attendance tracking, and handling related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time and urgent matters
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting enforcement procedures, including financial assessments, helping fine collection, and producing basic statistical/financial reports
• Contributing to health and safety activity (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required, with immediate response where necessary

What you'll bring:

• A customer-first approach with confidence communicating clearly and professionally
• The ability to work methodically using standard operating procedures while meeting performance targets
• Strong attention to detail for accurate records, case files, and secure handling of information
• Resilience and empathy when supporting users with specific or complex needs
• Confidence using different contact channels and handling enquiries in a timely, structured way

Additional information:

• You'll provide dedicated judicial business support such as diary coordination and local administrative tasks

If you're ready to make a real difference through excellent customer service and organised support, we'd love to hear from you.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.