Administration Officer

Pathfinder International; Peacehaven; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is recruiting an Administration Officer to support the Courts and Tribunals in Wrexham. You will prepare papers, manage records on an in-house system, and assist with hearings and meetings.

The role is fully office-based, with a 37-hour week and a basic DBS processed by Brook Street. Flexibility to work at other local offices and occasional travel to Mold and Welshpool may be required.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy in documents.
• Proactive, team-focused, able to handle workload targets.
• Willingness to follow guidelines and contribute to process improvements.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents, drafting letters and notes, maintaining minutes.
• Creating and updating records on an in-house system, including data input.
• Booking and organising meeting rooms, training support, preparing agendas and handouts.
• Clerking hearings, updating papers/materials, assisting with listing and rota support.
• Handling customer enquiries face-to-face, in writing and by phone with professionalism.
• Contacting relevant parties, scheduling and serving documents, executing actions.
• Processing casework tasks and preparing standard documentation.

Job description

Job Title: Administration Officer

Location: Wrexham, LL12 7BP

Flexibility may be needed to work at other local office locations for ad hoc support (including possible travel to Mold and Welshpool)

Pay Rate: £12.86 for the first 12 weeks, rising to £13.25 afterwards
Working Hours: Mon-Fri, 9am to 5pm ,37 hours per week

Working Pattern: Fully Office Based

Assignment length: until 15/03/2027 with possible extension

Clearance: Basic DBS to be processed by Brook Street

If you're organised, calm under pressure, and genuinely care about delivering a "right first time" service, this is a brilliant opportunity to support the smooth running of the Courts and Tribunals in Wrexham. Join Our Client and make a meaningful difference to how cases progress every day.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents, drafting standard letters and correspondence, and maintaining minutes/notes
• Creating and updating records on an in-house computer system, including data input
• Booking and organising meeting rooms, training support, and preparing agendas, joining instructions and handouts
• Clerking hearings by ensuring papers/materials are up to date and assisting with listing and rota support
• Handling face-to-face, written and telephone enquiries with helpful, polite customer service
• Contacting relevant parties, scheduling and serving documents, and executing appropriate administrative actions
• Processing casework tasks, preparing standard documentation and supporting accurate results/orders

What you'll bring:

• Excellent customer service and communication skills, with confidence when speaking with the public and professional stakeholders
• Strong attention to detail, including accuracy when checking and verifying documents, records and returns
• A proactive, team-focused approach-comfortable working to workload targets for throughput and accuracy
• Willingness to follow comprehensive guidelines and contribute to continuous improvement within set processes

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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