Admin Officer

Allscreens Nationwide Ltd; Nuneaton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Brook Street is recruiting for a client-facing role supporting justice processes, ensuring users and stakeholders access the right information through the right channel.

The role focuses on managing hearing-related admin, signposting, policy compliance, data handling and timely processing within a high-security environment in Nuneaton.

Qualifications

• Confident communication skills and an empathetic approach to customer service.
• Strong attention to detail for accurate administration and data entry.
• Ability to follow policies, procedures and operational standards consistently.
• A calm, responsive style—especially when matters need immediate action.

Responsibilities

• Manage administrative activity to support and facilitate hearing processes and related events.
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats.
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs.
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required.
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols.
• Support operational delivery through standard operating procedures and meeting service/performance targets.
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees.
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters.
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports.
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance.

Skills

Communication skills

Attention to detail

Policy compliance

Calm responsiveness

Job description

Join a hiring for our client opportunity where you'll play a key, people-centred role supporting justice processes-making sure users, stakeholders and colleagues have the right information, at the right time, through the right channel.

What you'll be doing:

• Manage administrative activity to support and facilitate hearing processes and related events
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational delivery through standard operating procedures and meeting service/performance targets
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance

What you'll bring:

• Confident communication skills and an empathetic approach to customer service
• Strong attention to detail for accurate administration and data entry
• Ability to follow policies, procedures and operational standards consistently
• A calm, responsive style-especially when matters need immediate action

Additional information:

You'll also help identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required

If you're organised, customer-focused and ready to support essential services, we'd love to hear from you. join the team in Nuneaton.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role,

Here you will find a link to register your interestand state the role that you are interested in.

We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.