Admin Officer

Brook Street; Nuneaton and Bedworth; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is recruiting an Admin Officer for the Nuneaton County Court, delivering essential front-line administrative support to hearing processes and court operations.

You will handle signposting, queries, data entry, risk identification for HMCTS buildings, and help maintain accurate case files while complying with data retention and safety protocols; a BASIC DBS check is required on onboarding.

Qualifications

• Confident communication skills and an empathetic approach to customer service
• Strong attention to detail for accurate administration and data entry
• Ability to follow policies, procedures and operational standards consistently
• Comfort handling sensitive information securely
• A calm, responsive style—especially when matters need immediate action

Responsibilities

• Manage administrative activity to support and facilitate hearing processes and related events
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational delivery through standard operating procedures and meeting service/performance targets
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance

Skills

Communication skills

Attention to detail

Policy adherence

Data security

Calm under pressure

Job description

Admin officer - Nuneaton County Court

Location: Nuneaton CV11 4WX
Working Days / Hours: 37 hours Mon- Fri
Working Pattern: 9am - 5pm
Pay Rate: £12.86

Join a hiring for our client opportunity where you'll play a key, people-centred role supporting justice processes-making sure users, stakeholders and colleagues have the right information, at the right time, through the right channel.

What you'll be doing:

• Manage administrative activity to support and facilitate hearing processes and related events
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational delivery through standard operating procedures and meeting service/performance targets
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance

What you'll bring:

• Confident communication skills and an empathetic approach to customer service
• Strong attention to detail for accurate administration and data entry
• Ability to follow policies, procedures and operational standards consistently
• Comfort handling sensitive information securely
• A calm, responsive style-especially when matters need immediate action

Additional information:

You’ll also help identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required

If you're organised, customer-focused and ready to support essential services, we'd love to hear from you. If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.