Admin Officer

Brook Street; East Midlands; Sur place; GBP 24 000 - 26 000; Plein temps

Résumé du poste

Brook Street in Nottingham is seeking an Admin Officer to support courts and ensure access to justice. You will handle administrative checks, vacancy management, and data entry with accuracy, working Monday to Friday 9am-5pm.

The role involves customer-facing support, handling inquiries by phone, email, and in person, using service scripts, and assisting with hearing preparation, listing, and simple statistics. DBS check may be required.

Qualifications

• Experience with case management and court hearing support.
• Ability to handle sensitive information with discretion.
• Strong organisational skills and accuracy in data entry.

Responsabilités

• Undertake administrative checks and vacancy management to ensure details are accurate
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone, and written formats
• Use service scripts and knowledge articles to signpost users to the right services
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity
• Follow complaints policies and procedures and keep records updated
• Process case files with secure information management and retention compliance
• Support jury service tasks including selection, deferral, reassignment, and attendance tracking
• Assist with listing and scheduling and respond to urgent matters
• Support enforcement procedures, including financial assessments and producing basic reports
• Contribute to health and safety operations under team leader guidance

Connaissances

Administrative skills

Attention to detail

People skills

Communication

Compliance

Description du poste

Admin Officer

Location: Nottingham, NG1-7EJ Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're someone who enjoys making a real difference behind the scenes, this is a brilliant opportunity to support courts to run smoothly and ensure people can access justice with clarity and confidence. Our Client is hiring for an Admin Officer to join a team where your day-to-day work directly impacts users, colleagues, and public service outcomes.

What you'll be doing:

• Undertake administrative checks and vacancy management to ensure details are accurate


• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats


• Use HMCTS service scripts and knowledge articles to signpost users to the right services, including clear guidance for those with complex needs


• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity


• Follow complaints policies and procedures-respond promptly to prevent escalation and keep records updated as required


• Process case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols


• Support jury service tasks such as selection, deferral, reassignment, and attendance tracking, including processing related expenses and court fees


• Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies


• Support enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports


• Contribute to health and safety operations (e.g., facility checks, issue logging, and PEEPs) under team leader guidance

What you'll bring:

• Strong administrative capability with an eye for accuracy and detail


• Confidence dealing with people and providing clear, consistent information


• Professional communication skills across face-to-face, telephone, and written channels


• Calm, compliant approach to handling sensitive information and procedural tasks


• A proactive mindset-able to spot risks relating to buildings and expand appropriately

Additional information:

• Ability to follow standard operating procedures and work to performance and service standards


• Experience supporting operational processes and maintaining accurate records


• If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.