Admin Hub Lead | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Full time Admin Hub Lead in Chelmsford to manage the Mid Essex Administration Team. Responsibilities include overseeing administrative staff, supporting clinicians with general administrative tasks, and maintaining accurate records. The successful candidate will ensure effective processing of patient inquiries and appointments. This role offers various benefits, including flexible working options and training opportunities. Join a motivated team committed to providing efficient service within the healthcare sector.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

Salary Sacrifice schemes including lease cars and Cycle to Work

Flexibility in working options

Qualifications

• Experience in managing administrative tasks and teams is essential.
• Proficiency with Microsoft Office Professional Suite is required.
• Strong communication skills for dealing with client/patient inquiries.

Responsibilities

• Manage the day-to-day tasks of the Mid Administration Team.
• Support clinicians with administrative duties and handle patient inquiries.
• Ensure accurate maintenance of patient and staff records.

Job description

An exciting opportunity has arisen for a Full time Admin Hub Lead at within the Mid Essex area and also one are in North East, with day to day responsibility for the management of the Administrators working in the Mid Administration Team. The successful applicant will be required to carry out regular supervision and appraisal as well as probation meetings as applicable and the day to day management and allocation of tasks within their area of responsibilities.

You would provide support primarily for the clinicians and general administrative duties and responsibilities. Some of the responsibilities and duties include answering calls via phone and email and processing messages appropriately, taking meeting minutes, receiving referrals and following the processes to ensure they are screened effectively and efficiently, booking appointments and writing letters and general office duties and covering receptions as and when needed.

Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence using Microsoft Office Professional Suite.

Answering and dealing with client / patient telephone enquiries in a confidential and helpful manner, and channeling enquiries, as appropriate to staff members (clinical and non-clinical).

Ensure the maintenance and operation of an Appointment System for all services providing appointments within the community, booking transport when necessary, using Trust and partnerships information systems.

Preparation and processing of documents relating to Mental Health and Specialist Services including photocopying, and attending to postal collections / deliveries.

As a member of the administrative team, to work in support of colleagues within the Community services as well as the Administration Service, providing cover in their absence (across all sites) if required to do so.

Ensure that electronic and written records and systems for patients and staff are accurately and appropriately maintained.

In delivering your duties you are expected to display behaviour's that are aligned with the Trust values and as required in accordance with the NHS Constitution at all times.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non‑clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job / Department Overview

Mid Essex Administration team is a medium sized team providing service to Mid Essex area. We are highly motivated to provide a professional, efficient and effective service. Our administration team is responsible for the provision of an effective clinical and non-clinical administrative support within the service for the multi-disciplinary teams. You would provide support primarily for the clinicians and general administrative duties and responsibilities. Some of the responsibilities and duties include answering calls via phone and email and processing messages appropriately, taking meeting minutes, receiving referrals and following the processes to ensure they are screened effectively and efficiently, booking appointments and writing letters and general office duties and covering receptions as and when needed.

This advert closes on Thursday 11 Dec 2025.