Spare Parts Coordinator

Extension Recruitment; Washington; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Extension Recruitment is seeking a Spare Parts Coordinator to manage customer enquiries and spare parts orders from quotation through dispatch, ensuring a smooth process and high service levels.

You will collaborate with internal teams, update records, and build strong customer relationships while delivering proactive support. Experience in customer-facing roles and good IT skills are valued; business administration qualification is desirable.

Qualifications

• Experience in a customer-facing, service-based or order processing role.
• Business Administration qualification is desirable but not essential.
• Strong communication, organisational and IT literacy are required.

Responsabilités

• Respond to customer spare parts enquiries via phone and email.
• Prepare quotations and process orders accurately.
• Monitor orders from placement to delivery and update customers.
• Coordinate with internal departments to resolve stock or delivery issues.
• Handle customer queries and complaints promptly.
• Maintain accurate records and update internal systems.
• Build strong relationships with customers and provide high levels of service.

Connaissances

Strong communication skills

Excellent organisational skills

Good IT literacy

Formation

Business Administration qualification

Outils

Microsoft Office

Description du poste

Job Title: Spare Parts Coordinator

Location: Washington

Contract: 12-Month Fixed-Term Contract

The Role

As a Spare Parts Coordinator, you will be responsible for managing customer enquiries and spare parts orders, ensuring a smooth process from quotation through to dispatch. Working closely with internal teams, you will help maintain high service levels while resolving customer queries efficiently.

Key Responsibilities:

• Respond to customer spare parts enquiries via phone and email, providing a professional and efficient service.
• Prepare quotations and process orders, ensuring accuracy and timely completion.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Liaise with internal departments to coordinate orders and resolve any issues relating to stock, delivery or availability.
• Handle customer queries and complaints, ensuring prompt and effective resolution.
• Maintain accurate records and update internal systems with order and customer information.
• Build strong relationships with customers while delivering a high level of service and support.

About You:

As Spare Parts Coordinator, we are looking for:

• Previous experience in a customer-facing, service-based or order processing role.
• Qualification in Business Administration is desirable but not essential.
• Strong communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT literacy, including Microsoft Office.
• A proactive, customer-focused approach with strong attention to detail.

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