Assistant / Service Manager

Success Human Resource Centre; Greater London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Success Human Resource Centre Pte Ltd in the United Kingdom seeks an experienced after-sales service manager to oversee the service team’s daily operations and drive customer satisfaction. It requires strong leadership, vendor management, and adeptness in process improvements to optimize performance and costs.

The role involves coaching, monitoring KPIs and budgets, and generating regular reports while coordinating with overseas distributors to resolve product quality issues.

Qualifications

• Degree in Engineering or related discipline.

Responsibilities

• Oversee the service team’s daily operations.
• Provide guidance, coaching, mentoring and motivating the team members.
• Supervise and manage service recovery process to drive customer satisfaction level.
• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.
• Evaluate and monitor of contractors’ performance and KPIs.
• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.
• Setting and monitoring of KPIs, budget and cost control.
• Generation of reports.

Education

Degree in Engineering or related discipline

Job description

Responsibilities:

• Oversee the service team’s daily operations.
• Provide guidance, coaching, mentoring and motivating the team members.
• Supervise and manage service recovery process to drive customer satisfaction level.
• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.
• Evaluate and monitor of contractors’ performance and KPIs.
• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.
• Setting and monitoring of KPIs, budget and cost control.
• Generation of reports.

Period

• Permanent

Working Hours:

• Mon–Fri, 8.45am – 5.30pm
• $4,500 – $5,000

Requirements:

• Degree in Engineering or related discipline.
• Min 8 years of experience in after sales management industry with 3 years in supervisory role.
• Strong knowledge in Home Appliances and Audio Visual products.
• Sound knowledge in vendor management and call centre operations.
• Proficient in MS Office applications.
• Customer Service oriented.
• Good interpersonal, negotiation, presentation, and communication skills.
• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands and expectations.
• Strong in project management and able to work under pressure in a fast pace environment.
• Able to travel as and when required.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.