Admin Coordinator – Housing Repairs & Awaab's Law

Orbit Group; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Orbit Group is seeking an Administrative Support role within the Home Repairs Regulation Team to aid with Awaab's Law, HHSRS and Disrepair processes. You will record, process and coordinate admin tasks under supervision, ensuring accuracy and timely communications.

Responsibilities include updating work orders, QA of letters, and maintaining audit-ready records, while supporting contractor administration and deadlines. DBS checks may apply.

Qualifications

• Experience in administrative or customer service roles, ideally within housing, property services, maintenance, compliance or a regulated environment.
• Strong attention to detail to quality assure letters, emails, records and work orders.
• Ability to raise, update and monitor work orders using relevant systems with accurate data.
• Clear, customer-focused written communication in line with templates and standards.
• Proficiency with Microsoft Office, shared mailboxes and repairs or administrative systems.

Responsibilities

• Provide administrative support for Awaab's Law, HHSRS and Disrepair activities with accurate record-keeping.
• Raise and update work orders with correct property, customer, priority and descriptions.
• Perform QA checks on letters and customer correspondence before issue.
• Prepare, send and record letters and emails within agreed timescales.
• Maintain accurate records of actions, documents, appointments and evidence for audit.
• Support appointment and contractor administration with access info and schedules.
• Monitor shared mailboxes and trackers; flag urgent items without owning case outcomes.
• Assist with Disrepair claim activity and escalate missing information as needed.

Skills

Administrative experience

Customer service

Repairs coordination

Business support

Housing sector experience

Job description

Orbit Group is seeking an Administrative Support role within the Home Repairs Regulation Team to aid with Awaab's Law, HHSRS and Disrepair processes. You will record, process and coordinate admin tasks under supervision, ensuring accuracy and timely communications.

Responsibilities include updating work orders, QA of letters, and maintaining audit-ready records, while supporting contractor administration and deadlines. DBS checks may apply.