Admin Assistant

Greater Manchester Mental Health NHS Foundation Trust; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Wigan is looking for an Administrative Assistant to provide essential support within the Community Mental Health Team. This role includes handling clinical correspondence, managing patient records, and coordinating information dissemination among team members. Strong communication and organizational skills are needed, alongside a commitment to maintaining confidentiality. The position offers competitive benefits, including annual leave, pension, and wellness programs.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Ability to manage confidential information responsibly.
• Strong interpersonal skills to deal with patients and staff.
• Experience in healthcare administrative settings preferred.

Responsibilities

• Provide admin support to the clinical team regarding correspondence.
• Handle incoming referrals and manage mail processing.
• Maintain accurate client and statistical records.
• Facilitate communication within the team efficiently.

Skills

Efficient communication

Organizational skills

Attention to detail

Data entry

Job description

Overview

To provide an efficient and effective administrative service within the Community Mental Health Team, to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.

Responsibilities

• Provide admin support to the clinical team in relation to clinical correspondence.
• Dealing with all incoming referrals to the service
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers
• Maintaining filing systems that are appropriate to the needs of the service.
• Maintain client records for data inputting onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto PARIS computerised system accurately and timely.
• Scan on all appropriate documentation to update patient records.
• Recording messages accurately for all team members
• Typing of correspondence, amending the format and grammar as necessary within the PARIS computerised system
• Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality.

All positions within the Trust are subject to satisfactory pre-employment checks. For further information on the checks required please visit the NHS Employers website. The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government\'s website. If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector; you may wish to familiarise yourself with it here.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world\'s most innovative, original and exciting places to live and work. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

Saturday (midnight to midnight) and any week day after 8pm and before 6am. All time on Sundays and Public Holidays (midnight to midnight). Time and enhancements: 1 Time plus 47% Time plus 94%; 2 Time plus 41% Time plus 83%; 3 Time plus 35% Time plus 69%; 4 - 9 Time plus 30% Time plus 60%; plus 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years. Benefits include excellent pension, Cycle to work scheme, Salary sacrifice car scheme, Wellbeing programme, Blue Light Card Discounts, fuelGenie Fuel Cards (for applicable roles).