Additional and Enhanced Services Manager

The Methodist Church in Britain; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

SSP Health in the Northwest is recruiting a manager to lead the mobilisation and running of new specialist services and to oversee existing ones. The role includes launching services on time and within budget, building implementation plans, managing risks and running clinics with associated financial claims.

The post is full time, Monday to Friday, and requires proven leadership of teams and budgets in a customer-focused GP or NHS setting.

Qualifications

• 2 years' experience in General Practice Management.
• Successful track record of mobilising new services.
• Experience of managing enhanced services.
• Experience of managing projects and ensuring compliance.
• Extensive experience engaging internal and external stakeholders to plan, design and implement new services.
• Experience of managing systems and budgets and control of aspects of services.

Responsibilities

• Support the design of new specialist services and coordinate their launch and implementation on time, within budget and ready from day one
• Develop a Service Implementation Brief and Plan for each new or updated service, with input from senior stakeholders
• Identify, mitigate and regularly review service risks
• Allocate resources for mobilisation and long-term operational plans
• Carry out risk assessments to uphold health and safety standards during implementation
• Engage internal and external stakeholders, providing service assurance through regular communication and meetings
• Manage teams delivering additional or enhanced services, overseeing performance against contract obligations and KPIs
• Establish and manage the associated clinics with the team
• Make the financial claims for delivering the services
• Manage existing specialist services, including minor surgery, family planning and gynaecology
• Coordinate estates, staff resource, budgets, contracts, communications, planning and analysis across programmes of work
• Support cross-team working and manage internal resource, capacity and workloads

Skills

Team leadership

Budget management

Stakeholder engagement

Risk management

Project coordination

Service mobilisation

Communication

EMIS knowledge

Tools

EMIS

Job description

SSP Health, the largest GP provider in the Northwest, is recruiting a manager to lead the mobilisation and running of new specialist services and to oversee existing ones. The work covers launching services on time and within budget, building implementation plans, managing risks, and running the clinics and financial claims that go with them. The post is full time, Monday to Friday, and needs experience of leading a team and budgets in a customer-focused organisation. Two years' experience in General Practice Management is essential.

What the job involves

• Support the design of new specialist services and coordinate their launch and implementation on time, within budget and ready from day one
• Develop a Service Implementation Brief and Plan for each new or updated service, with input from senior stakeholders
• Identify, mitigate and regularly review service risks
• Allocate resources for mobilisation and long-term operational plans
• Carry out risk assessments to uphold health and safety standards during implementation
• Engage internal and external stakeholders, providing service assurance through regular communication and meetings
• Manage teams delivering additional or enhanced services, overseeing performance against contract obligations and KPIs
• Establish and manage the associated clinics with the team
• Make the financial claims for delivering the services
• Manage existing specialist services, including minor surgery, family planning and gynaecology
• Coordinate estates, staff resource, budgets, contracts, communications, planning and analysis across programmes of work
• Support cross-team working and manage internal resource, capacity and workloads

What’s required

Experience

• 2 years' experience in General Practice Management
• Successful track record of mobilising new services
• Experience of managing enhanced services
• Experience of managing projects and ensuring compliance
• Substantial experience of engaging internal and external stakeholders to plan, design and implement new services
• Experience of managing systems and budgets and control of aspects of services

Skills & knowledge

• Excellent communication and relationship management skills
• Able to compile accessible reports, papers and management information
• Able to manage change and motivate people through effective, positive leadership
• Able to manage a complex, busy workload to tight deadlines
• Commercially aware, with strong business acumen
• Organised and an effective communicator

Other

• Has managed and motivated a team in a customer-focused organisation
• Demonstrable achievement against performance KPIs

Nice to have

• EMIS knowledge
• Work within General Practice or NHS environment