Additional and Enhanced Services Manager

SSP; Wigan; On-site; GBP 55,000 - 75,000; Full time

Job summary

SSP Health in the Northwest invites applications for an Additional and Enhanced Service Manager. You will design new specialist service offerings and oversee their implementation, coordinating launch and ongoing delivery while ensuring adherence to budgets and timelines.

You will lead mobilisation, allocate resources, conduct risk assessments, uphold health and safety standards, engage stakeholders, monitor KPIs, manage clinics, and handle financial claims related to service delivery.

Qualifications

• Experience managing a team in a customer-focused organisation.
• Experience in mobilisations.
• Experience in managing enhanced services.
• Well organised with excellent communication.
• Demonstrated achievement against KPIs.
• Experience in budgeting and financial planning.

Responsibilities

• Design new specialist service offerings and oversee implementation.
• Manage ongoing delivery and performance of existing services.
• Coordinate launch and implementation ensuring on-time, on-budget delivery.
• Develop a Service Implementation Brief and Plan for each new/updated service.
• Conduct risk assessments and mitigation planning during mobilisation.
• Allocate resources for mobilisation and long-term operational needs.
• Ensure health and safety standards are upheld and reviewed.
• Engage with internal and external stakeholders for service assurance.
• Monitor service risks, mitigations, and KPI performance.
• Establish and manage associated clinics to deliver services and handle financial claims.

Skills

Stakeholder management

Mobilisations

Enhanced services

Organised

Communication skills

Budget management

Leadership

Job description

We are excited to offer a new opportunity for an Additional and Enhanced Service Manager to join our team. In this role, you will support the design of new specialist service offerings and oversee implementation and managing the ongoing delivery of these services, along with the management of existing services. This is a dynamic and engaging role, perfect for someone eager to advance their career and take on new challenges., You will coordinate the launch and implementation of new specialist services and projects, ensuring they are delivered on time, within budget, and ready to operate effectively from day one. This includes developing a comprehensive Service Implementation Brief and Plan for each new or updated service, incorporating input from senior stakeholders. Preparatory work will reflect all critical decision-making information, including identified risks and proposed mitigation strategies. You will allocate resources to meet both the initial mobilisation needs and long-term operational plans. Throughout implementation, you will ensure health and safety standards are upheld by conducting thorough risk assessments. Engaging with both internal and external stakeholders, you will provide service assurance through regular communication and meetings. You will monitor and manage service risks, ensuring they are clearly understood, appropriately mitigated, and regularly reviewed. Managing the teams responsible for delivering additional or enhanced services, you will oversee performance to ensure all services meet contractual obligations and key performance indicators (KPIs). You will be responsible, along with the team, for establishing and managing the associated clinics to deliver the services, and you will be responsible for making the financial claims associated with delivering the services.

An ambitious and motivated person within healthcare, with excellent stakeholder management experience. Who:

• Has successfully managed and motivated a team in a customer-focused organisation
• Has experience of mobilisations
• Has experience in managing enhanced services
• Is organised, and an effective communicator
• Can demonstrate achievement against performance KPIs
• Experience in working within and managing budgets

The role is full time, working Monday to Friday.

SSP Health is the largest GP provider in the Northwest with over 400 staff, 100 doctors and practices in 45 locations. SSP Health streamlines practice management processes through its centralised support services to enable GPs, nurses, and practice teams to focus on delivering the best quality healthcare for their patients how and when they want it. SSP Health offers unique and flexible services, such as minor surgery and specialist clinics, providing patients with convenient, quick access to care closer to home. This reduces the need for lengthy waits for hospital appointments.