Account & Relationship Manager – Growth & Retention

Metro Rod Ltd.; Macclesfield; Presencial; GBP 17.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Royal London pension

Group Life Assurance

Cycle to Work Scheme

Laptop

Eye tests / Glasses subsidy

Free parking

Employee Assistance Programme

Occupational Health Support

Employee Discounts

Descripción de la vacante

Metro Rod Ltd is seeking a motivated, desk-based Account Manager to join our sales team at the Support Centre. Reporting to the Head of Sales, you will nurture relationships with a portfolio of small to medium-sized clients, maintain high service levels, and drive account retention.

You will work alongside the National Accounts Team to identify opportunities for growth, manage daily accounts using CRM and internal systems, and contribute to meeting team revenue targets in a fast-paced,

Formación

• Previous experience in an office-based role is essential.
• Experience in customer service, account management, sales or outbound call centre is desirable.
• Strong communication and relationship-building skills.
• Good MS Office skills and familiarity with CRM systems.

Responsabilidades

• Manage and develop relationships with a portfolio of clients.
• Work with National Accounts Team to retain and grow accounts.
• Identify opportunities to upsell and cross-sell services.
• Use CRM and digital tools to manage accounts and opportunities.

Conocimientos

Office-based experience

Customer service / sales

Communication skills

Account management

MS Office & CRM

Proactive problem solving

Adaptability

Target driven

Career in sales

Team player

Descripción del empleo

Metro Rod Ltd is seeking a motivated, desk-based Account Manager to join our sales team at the Support Centre. Reporting to the Head of Sales, you will nurture relationships with a portfolio of small to medium-sized clients, maintain high service levels, and drive account retention.

You will work alongside the National Accounts Team to identify opportunities for growth, manage daily accounts using CRM and internal systems, and contribute to meeting team revenue targets in a fast-paced,