Account Manager (Research)

Aspire; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading research company in London is looking for a mid-level Account Manager to support clients and enhance their experience with SaaS platforms. The role involves onboarding customers, driving account growth, and acting as their main point of contact for ongoing support. Great communication and strong relationships are key to success in this position. The company offers a salary of £55k - £65k plus bonuses, with a hybrid working model.

Qualifications

• Proven account management experience with strong communication and social skills.
• Passionate about technology and problem-solving in SaaS environments.
• Self-motivated and able to manage projects from day one.

Responsibilities

• Onboard, train, and support customers with correct setups.
• Drive retention and account growth through ongoing reviews.
• Analyse usage and enhance user experience based on needs.

Skills

Account management experience

Strong communication skills

Relationship-building

Proactive problem-solving

Ability to adopt SaaS platforms

Job description

Are you a mid-level candidate looking to work on a whole range of sectors? Then you could be the perfect fit for this agency in this Account Manager role!

JOB TITLE: Account Manager (Research)
SALARY: £55k - £65k DOE plus bonus
LOCATION: London (Hybrid)

THE COMPANY

This research company delivers real-time data and insights to clients across industries, enabling faster, informed decisions. It streamlines access to critical information, supporting effective business strategies and competitiveness. With reach to millions of consumers, it provides deep market and consumer insights that drive growth.

They are now looking to hire an Account Manager into their team to work with their clients with their research:

KEY DUTIES

• Onboard, train, and support customers, ensuring correct setup, strong relationships, and ongoing effective technical assistance delivery.
• Drive retention, renewal, and account growth through ongoing reviews, plans, upsell opportunities, and churn reduction.
• Analyse usage, champion needs, and improve experience through enhancements while educating users effectively on features.

SKILLS & EXPERIENCE

• Proven account management experience with strong communication, social skills, and relationship-building to drive customer loyalty.
• Passionate about technology, problem-solving, and helping users adopt SaaS platforms effectively to achieve successful outcomes.
• Self-motivated, proactive, and comfortable taking ownership in fast-paced environments, managing exciting projects from day one.

Interested in this Account Manager role? Apply now and let's have a chat!

We Are Aspire Ltd are a Disability Confident Commited employer