Account Manager - Merchant Services

Euronet Worldwide Inc.; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a talented Account Manager to join their London team. This role involves developing strong client relationships, ensuring their needs are met, and driving growth in merchant services. The successful candidate will play a crucial role in providing training and support to clients, while also managing a diverse portfolio. With a focus on the payment processing industry, this position offers an exciting opportunity to work in a dynamic environment with strong career prospects in a multinational organization. If you have a passion for client success and a knack for problem-solving, this could be the perfect role for you.

Qualifications

• Proven experience as an Account Manager or similar client-facing role.
• Strong understanding of payment technologies and client requirements.

Responsibilities

• Develop and maintain strong relationships with clients.
• Manage the client portfolio and drive contracting.
• Provide training and merchant support.

Skills

Client Relationship Management

Communication Skills

Problem-Solving

Negotiation Skills

Knowledge of Payment Technologies

Education

University degree in Business Administration

Master’s degree

Job description

Euronet is seeking to hire a talented Account Manager based in our London offices. The successful candidate will develop and maintain strong client relationships, ensure client needs are met, and drive growth in our merchant services.

The role reports to the COO - Merchant Services.

This position requires a strong understanding of the payment processing industry and excellent communication skills. Responsibilities include providing training, merchant support (remotely and on-site), and sales support tasks.

KEY RESPONSIBILITIES:

1. Relationship management: Develop and maintain strong relationships with clients, understand their needs, conduct regular check-ins and reviews, and identify opportunities for upselling or cross-selling.
2. Merchant support: Serve as the primary contact for clients, address inquiries, resolve issues promptly, guide merchants during projects, and educate about new features and services. Collaborate with internal teams for seamless implementation and integration.
3. Sales support: Manage the client portfolio, create proposals, drive contracting, and prepare/deliver presentations and reports to clients and management.

GENERAL REQUIREMENTS:

• University degree in Business Administration, Sales, or a related field; a Master’s degree is a plus.
• Proven experience as an Account Manager or similar client-facing role, ideally within financial services, payment processing, hospitality, or retail sectors.
• Knowledge of payment industry trends and best practices is advantageous.
• Strong understanding of payment technologies and client requirements in retail and e-commerce.
• Fluency in English; additional languages are a plus.
• Eligibility to work in the UK without visa sponsorship.

COMPETENCIES:

• Excellent communication and interpersonal skills, with an aptitude for building professional relationships.
• Problem-solving and negotiation skills.
• Ability to manage multiple clients and initiatives simultaneously.
• Technical understanding of payment solutions and operations.

• Ability to work in a dynamic, international environment.
• Strong career prospects within a growing, multinational organization with market leadership and expansion plans.